Clearance Level Top Secret SCI + Polygraph Category IT Infrastructure and Operations Location Annapolis Junction, Maryland ( Onsite Workplace ) Key Skills For Success Backup and Recovery (Software) Information Technology (IT) Systems Technical Issues REQ#:

RQ216222

Public Trust:

None Requisition Type:

Regular Your Impact Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats. Job Description

VDI WINDOWS DESKTOP ADMINISTRATOR

Deliver simple solutions to complex problems as a VDI Windows Desktop Administrator at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours.

MEANINGFUL WORK AND PERSONAL IMPACT

Advanced Technical Support:

Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams. Diagnose and resolve complex hardware and software problems. Perform root cause analysis for recurring issues and implement permanent fixes.

System Maintenance and Optimization:

Ensure the stability, security, and performance of Windows desktop systems. Apply patches, updates, and configuration changes to maintain compliance and security standards.

Incident and Problem Management:

Manage and resolve high-priority incidents and problems within SLAs. Document resolutions and create knowledge base articles to improve future support processes. Conduct post-incident reviews to identify improvements.

Collaboration and Project Support:

Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments. Assist in the design and implementation of new technologies and solutions. Participate in planning and execution of system upgrades and migrations.

User Support and Training:

Provide guidance and training to Tier 1 and Tier 2 support staff. Assist end-users with complex technical issues and provide advanced troubleshooting.

Documentation and Reporting:

Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues. Generate reports on system performance, incident resolution, and other metrics as required.

WHAT YOU'LL NEED TO SUCCEED

Bring your technology expertise and drive for innovation to GDIT. The Windows Desktop Engineer must have:

Education:

Technical Training, Certification(s) or

Degree Experience:

3+ years of related experience Technical skills: Windows operating systems (Windows 10, Windows 11) and related technologies.

Security clearance level:

TS/SCI w/Poly US citizenship required Role requirements: Proficiency with Active Directory, Group Policy, and network configurations. Strong understanding of hardware components, peripheral devices, and drivers. Experience with system imaging, deployment, and management tools.

SCCM MDT

Advanced troubleshooting skills and ability to diagnose complex issues. Excellent communication and interpersonal skills. Strong documentation and organizational skills. Experience with scripting and automation (e.g., PowerShell). Knowledge of ITIL framework and best practices. Experience with endpoint security solutions. Familiarity with cloud services and integration (e.g., Microsoft Azure). This role may require occasional evening or weekend work to perform maintenance or resolve critical issues. On-call support may be required. Must be 8570 compliant with a Security + certificate

Location:

Annapolis Junction, MD

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth:

AI-powered career tool that identifies career steps and learning opportunities

Support:

An internal mobility team focused on helping you achieve your career goals

Rewards:

Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

Community:

Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. #GlobalServices Work Requirements Years of Experience 3 + years of related experience may vary based on technical training, certification(s), or degree Certification CompTIA Security+ CE | CompTIA - CompTIA Travel Required Less than 10% Citizenship U.S. Citizenship Required Salary and Benefit Information The likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our Identity Verification Process As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans