Howard County:

Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government:

Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2026, Howard County Government received a record-breaking 113 Achievement Awards from the National Association of Counties (NACo) - the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards of any county in the State of Maryland which received a collective 165 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking. What are we looking for? We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations. What you'll like most about working at

Howard County Government:

We are committed to workplace excellence in every area of County government. We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged! We offer competitive compensation and great benefits including medical, retirement, and wellness programs. As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

POSITION SUMMARY

Administrative and Technical Support work for the Bureau's Customer Service Division. This is a position that provides water and sewer house connection information to County plumbers and provides water/sewer appurtenance location to Bureau field personnel.

STARTING SALARY HIRING RANGE

$22.20 - $25.04/Hourly $46,169 - $52,082/Annually

• This is the anticipated starting salary range for this position. Please note that the final salary will be determined by the Office of Human Resources, commensurate with experience and aligned to ensure internal equity with similarly situated roles.

CLASS DESCRIPTION

Performs advanced technical level administrative support work, which may include supervisory responsibility, under general supervision from an administrative or technical superior. Work typically involves performing responsible clerical and secretarial work essential to the successful operation of a specialized function. Work may also include supervision of data entry staff and coordination and work scheduling of the data entry function. Work at this level may also include independent responsibility for a moderately complex clerical process.

• This is a Classified position, meaning that it is a part of the Howard County Classified Service upon completion of a probationary period of at least six (6) months
• This position has been designated as " essential personnel ," meaning an employee is expected to report for regular work shift during inclement weather, emergency situations, County holidays and on an on-call basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service and Communication:

Coordinate efforts between Utilities Systems Maintenance Divisions (Customer Service, Construction, Planned Maintenance). Interact with internal and external agencies to properly route customer service calls. Answer customer and outside agency calls and dispatch Bureau of Utilities personnel. Set appointments between customers and Bureau of Utilities staff.

Administrative and Office Support:

Enter data to log customer calls, inspection results, and required work. Order office supplies and reconcile payments. Perform mail runs to county offices as needed. Provide backup administrative support to the Meter Services Unit. Assist with requests for pickup of detector checks and meters.

Operational and Field Support:

Use digitized maps to locate system assets and generate related work orders. Support coordination of work related to inspections, maintenance, and customer issues.

Emergency and General Duties:

Report to work during inclement weather or emergency situations as required (emergency essential position). Perform other related duties as assigned.

SUPERVISORY RESPONSIBILITES

This position does not have supervisory duties.

MINIMUM REQUIRED EDUCATION/EXPERIENCE

High school diploma or GED and four (4) years of related experience, or an equivalent combination of education and experience.

PREFERRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES

Associate's degree and related experience and/or training. Intermediate Microsoft Excel skills with the ability to create and format worksheets and workbooks. Strong skills in Microsoft Word with the ability to format and edit documents using headers and footers, tabs, outlines and page numbers; ability to use track changes. Excellent communication and organizational skills and the ability to prioritize and maintain confidentiality.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The employee will be required to handle some field tasks to increase their familiarization with Bureau work processes. The noise level in the work environment is usually moderate.

LANGUAGE SKILLS, MATHEMATICAL SKILLS AND REASONING ABILITY

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

ADDITIONAL INFORMATION

TO APPLY:

You must complete an employment application online to be considered for this recruitment. Resumes cannot be substituted for completion of the job application work history. No paper applications will be accepted. Selected candidates may be subject to drug screening, background screening, and reference checks. At time of application, please submit a copy of any college degree, coursework, licenses, or certifications that you have referenced on your application. Applicants who have education obtained outside of the U.S. may need to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or

World Education Services:

International Credential Evaluation (https://www.wes.org/). Howard County Government is not sponsoring employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Howard County is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The County prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service , sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Office of Human Resources directly at HiringPreference@howardcountymd.gov . Requests for accommodations should not be attached to the application.