Field Support Services, Associate

Field Support Services, Associate Peraton - 3.1 Landover, MD Job Details $80,000 - $128,000 a year 1 day ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Parental leave Employee assistance program Vision insurance Life insurance Qualifications Telecommunications network troubleshooting Post-sales product instruction On-site technical support Field service TS/SCI Electronic network maintenance Bachelor of Science Software installation User training (technical support) Master's degree System maintenance High school diploma or GED Analysis skills Bachelor's degree Systems analysis Field engineering Entry level Under 1 year Full Job Description About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure. About The Role Provides expert and second tier technical support and analysis to field engineers and technicians. Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems. Tests, trains, and fields support to customers regarding technical aspects of designated systems and services. Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements. Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair. Provides training to customers. Travel is frequent and work is generally performed at the customer site. Partners with developers and engineers to reduce reoccurring incidents. Answers questions about installation, operation, configuration, customization and usage of designated systems and services. Qualifications 0 years with BS/BA; 4 years no degree An Active/Current Top Secret/SCI security clearance. Bachelor's degree and no years of experience years of relevant experience; Master's degree and no years of experience; High School Diploma/GED and four (4+) years of relevant experience Possess knowledge of designated systems. Willingness to work outside of normal work hours Ability and willingness to travel up to 50%

Details Target Salary Range:

$80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement:

Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application Statements:

The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity.

EEO:

Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.