Warranty & Service Administrator

Join the Duro-Last team, a brand of Amrize Building Envelope and the world's largest manufacturer of custom-fabricated commercial roofing solutions. Were seeking a Quality Assurance Specialist- Administrative who's ready to be part of an innovative, people-first brand shaping the future of the roofing industry.

Job Title:

Quality Assurance Specialist- Administrative |

Req ID:

17111 |

HR Contact:

Caitlyn

COLLINGS

|

Location:

Building Envelope - Corp Saginaw, MI

ABOUT THE ROLE

Duro-Last Roofing, the world's largest manufacturer of prefabricated roofing systems, is seeking a Warranty & Service Administrator to join our team at our Company Headquarters in Saginaw, Michigan. We're looking for a highly organized, customer-focused coordinator to support warranty processing, customer communication, and daily operations. In this role, you will play a key part in ensuring accurate warranty documentation, coordinating service-related requests, and delivering exceptional support to both internal teams and external customers. The ideal candidate is detail-oriented, proactive, and capable of managing multiple tasks in a fast-paced, team-oriented environment. This is a full-time, hourly position with eligibility for an additional safety bonus. The role reports to the Quality Assurance Administrative Supervisor.

WHAT YOU'LL ACCOMPLISH

Handle incoming phone calls, direct inquires appropriately, and resolve issues Support efficient day-to day operations Process inspection requests Conduct routine office tasks such as filing and scanning; processing letters, warranties, and emails Investigate missing information in company databases to ensure they are complete and accurate Create warranty records Create warranty transfer documents and process accordingly Maintain polite and professional communication via phone, e-mail, and mail to customers, building owners, contractors, and internal department Other duties as assigned

WHAT WE'RE LOOKING FOR

Education:

High School Diploma or GED is required

Required Work Experience:

A minimum of 2 years' experience in an office or administrative position Working knowledge of Microsoft operating systems to include proficiency in Word and Excel Excellent keyboarding skills Strong phone/verbal/written communication skills Accurate and detail oriented Ability to perform in a team-oriented atmosphere

WHAT WE OFFER

Competitive salary & Bonus Incentive

Retirement Savings:

Choose from 401(k) pre-tax and/or Roth after-tax savings Medical, Dental, Vision, Disability and Life Insurance Holistic Health & Well-being programs Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA) Paid time off including 12 paid holidays Paid Parental Leave (maternity & paternity) Educational Assistance Program #Duro-LastAmrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest; however, only those selected for an interview will be contacted.