IT Administrator Building Restoration Corporation - 3.6 Saint Paul, MN Job Details Full-time $30 - $42 an hour 16 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Referral program Retirement plan Qualifications Smartphone (troubleshooting support) iOS Windows Driver's License Computer hardware Desktop (troubleshooting support) Vendor relationship management Network support macOS administration macOS Full Job Description JAbout Building Restoration Corporation Building Restoration Corporation (BRC) is a locally owned Minnesota company with offices in Roseville, Minneapolis, Rochester, MN, and Madison, WI. For 43 years, we've maintained and restored brick and stone buildings, earning a reputation for thoroughness and quality craftsmanship. Our masons use matching materials to repair buildings to their original historical standards. As we continue to grow, we're looking for an IT Technician to keep our offices, field crews, and branches connected and running smoothly. About the Role As BRC's IT Technician, you'll be the on-site go-to person when staff need help with their technology. BRC runs primarily on Apple devices (Mac, iPhone, and iPad), with a small number of Windows PCs. You'll handle day-to-day support and equipment, and you'll work closely with our managed service provider (MSP), which supports our network, security, and backups. What You'll Do Support and Users Provide timely help desk support to all staff, including remote support for branch offices and field staff Troubleshoot Macs, iPhones, and iPads, along with a small number of Windows PCs Log, track, and resolve requests through the IT ticketing system, escalating to the MSP when needed Set up accounts and equipment for new employees and walk them through their tools Help write and update user guides and procedures Devices and Systems Set up, configure, and maintain Macs, iPads, iPhones, and Windows PCs, along with printers, copiers, and peripherals Enroll and manage Apple devices through mobile device management (MDM) and Apple Business Manager Manage users in Google Workspace and the company phone system, including extensions, voicemail, and mobile devices Support the UniFi door access and camera systems, GPS tracking, and web hosting platforms Working with the MSP Serve as BRC's day-to-day contact for the MSP, coordinating tickets, site visits, and projects Help the MSP with network, firewall, and backup issues on site Confirm that backups, updates, and security tasks are being completed, and raise concerns with the manager Inventory and Vendors Maintain an inventory of computers, phones, and other hardware, and track software licenses Coordinate with cell phone carriers and technology vendors on orders, account changes, and service issues Assist with technology upgrades and new system rollouts Flag recurring problems and suggest improvements Required Qualifications 1-3 years of experience in IT support or help desk work Strong experience supporting macOS, iOS, and iPadOS Working knowledge of Windows Basic networking knowledge Friendly, patient communicator who can explain technology to non-technical users Organized and able to manage multiple requests and follow through with outside vendors Valid driver's license and ability to travel to branch offices Preferred Qualifications Experience working with an MSP or outside IT provider Experience with Google Workspace administration Experience with Apple MDM platforms such as JAMF and Apple Business Manager Experience with Ubiquiti/UniFi systems or VoIP phone systems Apple certifications (such as Apple Device Support) or CompTIA A+ Why Work at BRC Join a respected, locally owned company with a 43-year track record Be the person everyone relies on, and see the difference your work makes every day Support the crews preserving some of the region's historic buildings Grow with us as we expand

Pay:

$30.00 - $42.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance

Work Location:

In person