An IT Administrator conducts administrative tasks designed to ensure a business' IT network, security systems and servers operate efficiently. Includes investigating and diagnosing network problems, configuring and installing updates. Provides first line IT help, sets up new users and manages security, passwords and backups. May collect IT usage statistics and monitor IT usage of business employees.
At Guilford Technical Community College ( GTCC ), we are dedicated to transforming lives through education and creating a lasting impact on our community. We invite passionate and innovative individuals to join our mission-driven team, where you can enjoy a fulfilling work-life balance and competitive benefits, including a robust pension plan. Our beautiful, well-maintained campuses provide an inspiring environment for both teaching and learning, within an atmosphere of collaboration and excellence. At GTCC , you'll be part of a supportive, dynamic, and inclusive culture committed to delivering exceptional results, making it a truly amazing place to work and thrive. The System Administrator I (SA-I) is responsible for effective provisioning, installation/configuration, operation, and maintenance of the GTCC systems hardware, software and related infrastructure. The SA-I will assist in day-to-day activities of the department including maintaining servers and other GTCC systems to ensure proper security, operation, and availability. The SA-I will assist project teams, address technical issues, and offer solutions supporting the college. These activities include technical strategy, research & development, and maintenance within the documented project life cycle. S/He will monitor systems for proper operation, system maintenance, security-breaches and will follow established process to standardize overall change management of the production environment, and server management; ensuring equipment is properly patched and maintained with software / firmware updates. The SA-I will ensure successful backups of both files and ERP data and capable of restoring data as necessary. This position works closely with the IT Systems Manager, Security Manager, Network Team, Service Delivery Team, and other System Administrators to resolve incidents, problems, tickets, and change requests. Candidate will be required to achieve an appropriate, role-based certification within one year of hire date.
Education Required:
Associates degree in information technology (computer science, computer information systems, programming or other related field) from an institutionally accredited college or university.
Education Preferred:
Bachelor's degree in information technology (computer science, computer information systems, programming or other related field) from an institutionally accredited college or university is strongly preferred.
Certifications:
AWS Cloud Practitioner certification Role-based Microsoft certification
Experience Required:
Three years of experience in a technical support related field.
Experience Preferred:
Experience in an higher educational environment is preferred Experience with SoftDocs Etrieve Document Management solution Experience with (AWS) Amazon Web Services Administration
