The Network & Systems Administrator provides the highest level of tech support including, planning, deploying, troubleshooting and maintenance in all aspects of the infrastructure environment. The Network & Systems Administrator will be required to perform entry level to complex technical and administrative tasks. Essential Duties Ensuring the security and efficiency of IT infrastructure Monitoring system performance, availability and troubleshooting issues Collecting and analyzing data to forecast infrastructure system needs before issues arise Identifying issues and implementing plans for remediation before the issues negatively impact the business Performing Active Directory, VMware, SharePoint and Office 365 Administration tasks Performing Software Updates (Windows and other 3rd party software) Installing and configuring software and hardware on physical and virtual systems. The ability to read and write instructions, see, hear, operate a computer, comprehend, and then carry out directives when instructed Ability to meet the physical and mental demands of the position Evaluates, recommends, implements, and ensures systems security Configures, maintains and manages network security features for networked servers Configures, monitors and maintains firewall to ensure network and systems integrity Ensures proper system backups are made and stored Prepares client, operations, and systems documentation according to pre-established standards Training and assist staff in the use of the system software Setup of user permissions, security classes, installing of patches. Available to work outside standard business hours, including evenings and weekends, and to provide after-hours support when needed. The ability to work on-site Predictable, reliable, and prompt attendance Other duties as assigned Additional Duties Conducts customization and system administration tasks for network management, task/project management, help desk phone and ticket management, workgroup integration, documentation, and educational software packages across local area networks (LANs) and Wide Area Networks (WANs). Analyzes, recommends, and evaluates new hardware, software and communications products for network compatibility and applicability Performs advanced diagnostics and maintenance on desktop devices when additional expertise is required Keeps current on new developments and techniques in the field of information technology Assists IT management with development of systems standards, short and long-term goals, project management and strategic directions Additional duties as assigned by the Director of Network Operations. Supervisory Responsibilities Student workers assigned to

Networking Minimum Qualifications Education and Experience:

Bachelor's Degree in IT or related field At least 3 years of experience in the Information Technology field or an equivalent combination of education, certifications, and experience

Licenses and Certificates:

Cisco Certified Network Associate (CCNA), Microsoft Administering Windows Server Hybrid Core Infrastructure, Microsoft Configuring Windows Server Hybrid Advanced Services, and CompTIA Linux+ certifications must be obtained within six months of hire. Industry certifications that demonstrate proficiency with Enterprise I.T. Infrastructure such as Cisco, Microsoft, CompTIA, etc. are preferred. Knowledge, Skills, and Abilities Proficient with Computer and Server Operating Systems in a virtual machine environment Proficient with the installation, configuration and troubleshooting of virtual computer systems Extensive knowledge and experience with Windows, Linux Server Operating Systems Extensive knowledge and experience with Active Directory, GPO's, and security groups Extensive knowledge and experience with storage and virtual machines Monitoring, working tickets in the ticketing system and seeing them through to completion 'How to' documentation of Infrastructure procedures Handling emergent issues as they arise Server setup, deployment and maintenance Windows workstation and server patching Office 365, Intune, Deploy, SharePoint, WordPress, Mobile App and JAMF administration and maintenance Major System Component Installations Storage Administration Windows, Linux and VMWare Administration Backup and Data Retention activities Assisting vendors and other 3rd parties with implementation of any professional service installations Institutional Competencies Promote a common purpose consistent with stated College goals and demonstrate a commitment to students and the learning environment. Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manuals related to the job tasks. Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies. Provide quality customer service by creating a welcoming and supportive environment. Present a professional image in word, action, and attire. Conduct oneself in a manner consistent with the College's standards of ethical conduct. Apply effective techniques to create working relationships with others to achieve common goals; successfully communicate and collaborate with others to achieve goals. Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement. Performs other job-related duties as assigned in support of the College's goals and core values. Physical Demands This job requires frequent talking or hearing, standing, sitting, walking, reaching with hands and arms, and gripping or feeling with hands, typing/repetitive movement; occasional climbing or balancing, and stooping, kneeling, crouching, or crawling, occasionally sitting. Occasionally required to lift up to 50 pounds. Working Conditions Work is performed in a typical office environment.

Regular work week:

Some evening work required. Health and Safety Standards All employees of Piedmont Community College who must enter an outside agency for the purpose of their work will be expected to adhere to the health and safety standards of that agency. This includes background checks, vaccinations, or any other requirements set forth by the agency.