Company Overview:

MyVet Imaging, specializes in veterinary digital imaging, offering a broad range of imaging products ranging from feline, canine and large animal CMOS intraoral sensors to high-end digital companion animal radiographic equipment.

Position:

Customer Service Engineer (Entry Level)

Job Summary:

As a Customer Service Engineer at MyVet Imaging, you will play a crucial role in ensuring our customers receive unparalleled technical support and assistance. This is an excellent entry-level opportunity for individuals passionate about technology and customer service to kickstart their careers. The candidate will work closely with our seasoned technical support team to troubleshoot, diagnose, and resolve issues related to our state-of-the-art imaging equipment and software.

Key Responsibilities:

Provide first-line technical support to customers via phone, email, or remote access tools. Assist customers in the installation, setup, and calibration of imaging systems and software applications. Responsible for quality checking and packaging outgoing systems and RMAs. Troubleshoot hardware and software issues, identify root causes, and propose effective solutions. Collaborate with senior engineers to escalate and resolve complex technical problems. Document and maintain detailed records of customer interactions, solutions, and common issues. Conduct product demonstrations for customers on using MyVet Imaging products effectively. Collaborate with cross-functional teams, including sales and product development, to enhance customer experience and product performance. Stay up-to-date with the latest technological advancements and industry trends to provide cutting-edge support.

Qualifications:

Strong passion for customer service and technology, with an eagerness to learn and grow in a technical support role. Excellent problem-solving skills and the ability to think analytically and logically. Basic understanding of imaging systems, electronics, and computer networks is preferred but not mandatory. Exceptional communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers. High level of professionalism, empathy, and patience when dealing with customers. Experience with Office 365 and Windows OS is preferred. Experience with electrical engineering and/or installing & servicing medical systems is a plus.

Perks and Benefits:

MyVet Imaging boasts a robust line-up of medical and veterinary equipment that provides broad exposure to advanced technology in the market. Competitive entry-level salary with room for growth. Comprehensive training and mentorship from experienced professionals. Opportunity to work in a dynamic and innovative environment with cutting-edge technology. Career growth and advancement opportunities within the company. Health and wellness benefits package. Paid time off How to

Apply:

Please submit your updated resume and a compelling cover letter explaining why you are the ideal fit for the Customer Service Engineer role at MyVet Imaging.

Job Type:

Full-time Pay:

From $58,000.00 per year

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person