About the Role We are seeking an experienced Microsoft Systems Administrator to join our growing Managed Services team. The ideal candidate has a strong background in Microsoft cloud technologies, Windows Server administration, endpoint management, networking, and customer support with 5+ years' experience. Experience in a Managed Service Provider (MSP) environment is highly preferred. Must be located in New York. Work Schedule and Availability Full time availability. Availability to work nights, weekends, and holidays as required by the support schedule. Strong proficiency in spoken and written English. Key Responsibilities Administer and support Microsoft 365 environments, including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams. Perform Microsoft 365 tenant deployments, migrations, and ongoing administration. Manage Microsoft Intune / Endpoint Manager for device provisioning, compliance, and application deployment. Administer Microsoft Azure and Microsoft Entra ID, including identity, authentication, and access management. Maintain on-premises Active Directory environments, including Group Policy, user administration, permissions, and organizational structure. Support Windows desktop operating systems and administer Windows Server environments. Manage virtualization platforms, including VMware and Citrix. Implement and maintain endpoint security solutions, multi-factor authentication (MFA), and identity protection. Troubleshoot networking issues involving LANs, VLANs, Wi-Fi, DNS, DHCP, and TCP/IP. Provide remote technical support by phone, email, and remote access tools. Monitor and manage systems using Remote Monitoring and Management (RMM) platforms. Track and manage support requests through helpdesk and ticketing platforms. Document technical procedures, maintain knowledge base articles, and recommend process improvements. Collaborate with internal teams to resolve escalated technical issues while maintaining high customer satisfaction. Required Qualifications 5+ years of IT systems administration experience. Experience supporting Microsoft 365 enterprise environments. Strong knowledge of Microsoft Intune / Endpoint Manager. What We're Looking For A self-motivated, dependable professional. Strong analytical and problem-solving skills. Excellent verbal and written communication. The ability to work independently Attention to detail and a commitment to exceptional customer service. The ability to manage multiple priorities effectively.

Job Types:

Full-time, Contract Pay:

$28.00 - $55.00 per hour Application Question(s): Multiple users report that emails from a client's external domain are not arriving. Walk through your investigation, including the tools you would use, the evidence you would look for, and how you would determine whether the issue is on your side or the sender's. How would you resolve it without weakening email security? A Windows laptop is enrolled in Intune, but the user suddenly cannot access Microsoft 365 and receives a message that the device does not meet organizational requirements. How would you identify the cause, which logs or settings would you review, and how would you restore access securely? Several users at one client suddenly cannot sign in to their domain-connected Windows computers. At the same time, another client reports a server outage. As the administrator handling both incidents, what would you investigate first, how would you establish priority, and how would you coordinate troubleshooting and communicate updates?

Work Location:

In person