Company Overview:

Are you tired and feel like you're just a number at your current job? Do you want to come work for a company where your opinion matters and your voice is heard? Come join our team! We are looking for a full-time highly motivated and personable people to join our team! Our company, CETech was born in 1998 with a handful of business cards and the vision of helping local area businesses gain a competitive edge with the use of Information Technology. We gained traction one customer at a time and in 2006 we incorporated as Computer Equipment & Technologies inc. Now, through perseverance, hard work and super talented employees, we have built one of the fastest growing, premier Info tech firms in upstate New York! CETech has been voted #1 Best Outsourced IT company and voted #1 Best Cybersecurity company by the RBJ seven years in a row! Come join us! We are local IT Managed Service Provider seeking the newest addition to our team. We grow minimally 20% a year. We train our employees. We do IT right and we have fun doing it! Want to know more?

check us out at http:

//www.cetechno.com

Founded:

8/20/2006 12:00:00

AM Headquartered:

Rochester Location 3144 S. Winton Rd, Ste 300 Rochester, NY 14623

United States of America Department:

Information Technology Years of Experience:

2 - 5

Years Level of Education:

Associate's Degree Description:

Level 1 Junior Systems Administrator /

Technical Support Specialist Location:

Rochester, NY (Base Office) with regional support across

Buffalo & Syracuse Pay Rate:

$18.00 - $28.00 / hour (FLSA Non-Exempt) +

Bonus Potential Employment Type:

Full-Time About CETech Are you tired of feeling like just a ticket-clearing machine or a number at your current job? Do you want to work where your voice is heard, your ideas drive growth, and your career has a clear upward trajectory? At CETech , we do IT right—and we have fun doing it. As a fast-growing Managed Service Provider (growing 20%+ annually), we take pride in delivering elite IT and cybersecurity services across Western New York. We prioritize promoting from within —this role isn't a dead-end helpdesk position; it's your stepping stone to Level 2/3 engineering and specialized administrator roles as you gain skills and certifications with us. Voted #1 Best Outsourced IT Company (RBJ 2020-2026) Voted #1 Best Cybersecurity Company (RBJ 2020-2026) The Role We are seeking a highly motivated, personable Level 1 Junior Systems Administrator to serve as the primary front-line support for our clients. You will be the face and voice of CETech—handling incoming requests via phone, email, and chat, while delivering a "Wow" customer experience. While centered in our Rochester office, this role occasionally involves local on-site client visits across the Rochester, Buffalo, and Syracuse areas. A company vehicle is provided for all work-related travel.

Key Responsibilities Front-Line Support:

Triage, diagnose, and resolve Tier 1 technical issues via phone, email, chat, and remote desktop tools.

Systems Administration:

Assist with user onboarding/offboarding, password resets, permissions management, and software deployment in Microsoft 365 and Active Directory/Entra ID and Google environments.

Hardware & Network Triage:

Troubleshoot desktop hardware, workstations, peripherals, basic local network issues (Wi-Fi, routers, switches), and printer configurations. On-Site Dispatch (Occasional): Travel to client sites within Western NY using the company car for hardware setups, cable management, or hands-on troubleshooting.

Documentation & Ticket Management:

Maintain clear, real-time ticket logs and update internal knowledge base documentation. Growth & Career Advancement We don't just hire for where you are today—we build you up for where you want to go tomorrow:

Certification Bonuses:

Earn direct cash/pay bonuses for every relevant industry certification you complete while employed with us (e.g., CompTIA, Microsoft, Cisco).

Internal Promotion Culture:

We prefer to promote our Level 2/3 engineers, team leads, and specialists from our Level 1 talent pool.

Paid Learning:

Fully covered training materials, exam vouchers, and dedicated professional development support.

Who You Are Growth-Minded:

You want a career, not just a job, and are motivated by obtaining certifications and stepping up into higher-tier technical roles.

Customer-Centric:

You love helping small-to-medium business owners and non-technical end users solve problems with patience and clarity.

Detail-Oriented:

You take a systematic, organized approach to documentation and troubleshooting.

Position Requirements Experience:

1+ years of experience in an IT helpdesk, service desk, or MSP environment (or equivalent hands-on technical education/certifications).

Technical Knowledge:

Familiarity with Windows 10/11, Microsoft 365 administration, basic networking concepts (TCP/IP, DNS, DHCP), and ticketing platforms.

Driver's License:

Valid Driver's License with a clean driving record (required for operating the company vehicle).

Communication:

Exceptional verbal and written communication skills.

Benefits & Perks Competitive Hourly Rate:

$18.00 - $28.00 / hr (based on experience) Performance & Certification Bonuses (Get paid when you pass industry certs!) Health & Dental Insurance Company-paid Life Insurance 401(k) with Company Match Paid Time Off (PTO) & Paid Holidays 100% Covered Training & Certification Vouchers Company car access for client travel

Skills:

Technical Qualifications Experience:

Minimum 1 year of hands-on IT support experience (Help Desk, Service Desk, or Managed Service Provider environment) OR an Associate/Bachelor's degree in an IT-related field.

Core Competencies:

Proven ability to diagnose and resolve hardware, software, and basic network connectivity issues.

Required Certification Goal:

Must possess or successfully pass the CompTIA A+ exam within 6 months of employment (100% exam cost covered by CETech, with immediate certification bonus upon completion).

Soft Skills & Operational Requirements Customer-Centric Mindset:

Exceptional verbal, written, and phone communication skills with a focus on delivering a high-empathy "Wow" customer experience.

Problem-Solving Ability:

Strong analytical skills, self-motivation, and resourcefulness to troubleshoot unknown issues efficiently.

Driving Requirement:

Valid Driver's License with a clean driving record (required for occasional client visits using the company vehicle across Rochester, Buffalo, and Syracuse).

Workplace:

Full-time, in-office presence at our Rochester, NY base.