Job Title:

Service Engineer Location:

Skaneateles Falls, NY Onsite Client:

LTTS Duration:

12+

Months Experience:

5+

Years Job Type:

Contract W2

Only Rate:

$40/hr on W2

Interview Mode:

Virtual Job Description:

We are seeking a skilled Service Engineer with experience supporting products throughout the product lifecycle in a regulated engineering environment. The ideal candidate will have strong troubleshooting, documentation, customer support, and DevOps experience while ensuring compliance with FDA, ISO, and IEC design-control requirements.

Key Responsibilities:

Develop and maintain Service Engineering documentation throughout the product lifecycle. Support product deployments, configuration, upgrades, and 5-CI training activities. Provide Tier 3 technical support and manage customer escalations. Participate in customer calls and assist with requirements decomposition . Lead technical execution while effectively communicating risks, issues, and proposed solutions. Ensure compliance with FDA, ISO, and IEC design-control requirements . Troubleshoot complex technical issues and deliver timely resolutions. Utilize advanced Microsoft Excel and Microsoft Word for documentation and reporting. Support computer management activities and service engineering operations. Work with DevOps tools and Jira to manage tasks, workflows, and issue tracking. Collaborate with cross-functional teams throughout the product lifecycle. Experience with cloud-based product solutions is preferred.

Qualifications:

Associate degree or higher in a relevant technical field. 5+ years of relevant technical experience in an R D or regulated engineering environment . Strong troubleshooting and problem-solving skills. Experience supporting customers in technical environments. Excellent communication and documentation skills. Ability to work onsite in Skaneateles Falls, NY .