JOB SUMMARY

The Systems Administrator is responsible for maintaining servers, computer systems, hardware & software, and other peripherals of the clients. The Administrator ensures that the client's infrastructure is running smoothly and provides technical support and advice to computer users by answering calls and/or emails. The Administrator also assists in implementation and maintenance of Brite internal systems and software.

ESSENTIAL FUNCTIONS

Project Deployment work with assigned project leads, complete assigned tasks within defined scope and timeline to ensure the successful deployment of IT projects for our clients. Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure / add new services as necessary and coordinate and communicate with respective parties. Manage and maintain Brite internal tools as assigned. Serve as an escalation point for trouble tickets on the Support Desk. Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed. Work closely with customer onboardings for various tasks using BriteStar tools. Implement client solutions on an individual basis and as part of a team. Develop, maintain, and document installation and configuration procedures. Proactive maintenance of customers' network environments. Develop subject matter expertise to ensure efficiency in tools; expected to contribute to peer training activities.

OTHER DUTIES

Assists in oncall after hours phone rotation as needed. Accomplishes all other duties and tasks appropriately assigned or requested.

EDUCATION & EXPERIENCE

Bachelor's Degree in Computer Science, Management Information Systems, or related field OR 3 years of experience working in a related field. CompTIA A+, Security+, Network+, and Microsoft Associate/Expert certifications are preferred. Experience in Managed Services Solutions a plus.

KNOWLEDGE, SKILLS & ABILITIES

Knowledge in troubleshooting and resolving workstationbased software issues with Microsoft Windows 7, 8, 10, and 11, including Microsoft Office 2021, 2024, and Apps for Business / Enterprise. Knowledge in configuring and troubleshooting Microsoft online services, including Microsoft Azure, M365, Entra ID, and Exchange Online. Strong hardware repair and troubleshooting skills with PC, desktops, and laptops. Ability to support and troubleshoot serverbased software issues with Microsoft Windows Server 2003 and newer, including Active Directory. Experience managing hypervisor technologies such as VMWare and HyperV. Knowledge and experience with major EDR solutions and enterprise class backup solutions. Phone etiquette. Ability to troubleshoot and address a variety of technical issues. Customer service skills. Excellent listening skills. Exceptional verbal and written communication skills. Effective project management skills. Selfdirected, results focused, and detail oriented. About Brite Brite People. Brite Solutions.