Sobre nós Beontag is a global business enabler that serves as one of the world's leading providers of IoT solutions and graphic and label materials. With operations in more than 9 countries and a footprint in over 40 markets, the multinational company offers end-to-end product capabilities for a range of industries and businesses, driving seamless communication between companies, products, and people. Beontag's business is underpinned by modern manufacturing facilities, strategic investments, R&D, and a range of highly qualified teams. Furthermore, the multinational is fully committed to enabling positive impacts across the entire value chain. As a member of the UN Global Compact since 2021, Beontag offers its customers a series of increasingly sustainable products while also working towards a diverse and equitable work environment. Sobre o trabalho We are looking for a Junior Infrastructure Analyst to provide on-site IT support to users at our manufacturing facility. This role is responsible for ensuring the availability and proper operation of local IT infrastructure, including end-user devices, network connectivity, VMware environments, and Fortinet firewall solutions. The ideal candidate is service-oriented, proactive, and comfortable working in a fast-paced industrial environment while collaborating with users, vendors, and other IT teams. Responsabilidades Provide on-site technical support to factory users, including troubleshooting hardware, software, printers, mobile devices, and peripherals. Install, configure, maintain, and replace desktops, laptops, and other IT equipment. Diagnose and resolve local network connectivity issues involving LAN, Wi-Fi, switches, cabling, and access points. Monitor the local IT infrastructure and escalate incidents when necessary. Support VMware virtual environments, including basic virtual machine monitoring, troubleshooting, and administration. Assist with the operation and monitoring of Fortinet firewalls, VPN connections, and network security policies. Manage user accounts, permissions, and access according to company procedures. Document incidents, solutions, infrastructure changes, and technical procedures. Maintain an updated inventory of IT assets, software licenses, and equipment. Support IT infrastructure activities, upgrades, deployments, and preventive maintenance. Coordinate with external vendors and regional or global IT teams. Follow cybersecurity, data protection, health, and safety policies. Provide timely support for business-critical manufacturing operations and minimize service disruptions. Be available to travel to other manufacturing sites as needed to provide technical support and assist with infrastructure projects. Qualificações Bachelor's degree, technical degree, or ongoing education in Information Technology, Computer Science, Network Administration, or a related fiel; Or Equivalent work expetience. Previous experience in IT support, help desk, desktop support, or infrastructure support is preferred. Basic knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VLANs, Wi-Fi, and network troubleshooting. Basic knowledge of VMware virtualization technologies. Familiarity with Fortinet firewalls and FortiGate solutions. Knowledge of Microsoft Windows, Microsoft 365, Active Directory, and standard enterprise applications. Basic understanding of IT security practices, VPNs, access control, and endpoint protection. Strong troubleshooting, communication, and customer-service skills. Ability to prioritize tasks and work effectively in a manufacturing environment. Ability to document technical information clearly and accurately. Intermediate English skills are preferred. Availability to work on-site and provide occasional support outside regular business hours, when required.