Who We Are:

Modula is the leading US manufacturer of vertical lift modules (VLM) and automated storage and retrieval systems. Modula US has a manufacturing plant in Dayton, OH. Our corporate global headquarters is in Italy with many locations around the globe. Modula's goal is to be an exceptional workplace admired for growing and developing talented employees and leaders, building innovative products through the development of a highly skilled and engaged workforce.

Modula's Values:

We are culture and value driven; regardless of position and title we are all in all the time. Passion

• Proud of our work/Modula, love what you do, positive energy, go the extra mile, engaging Pursuit of Excellence
• Continuous improvement, committed, attention to detail Accountability
• Lead by example, follow through, integrity, create trust with team & customers. Agility
• Flexible & adaptable, embrace change, ability to multi-task, sense of urgency. Teamwork
• Proactive & effective communication, respect, humility, curious, open-minded, diversity About the Role Modula is seeking a detail-oriented and customer-focused Service / Warranty Specialist to join our team.

In this role, you will manage and administer warranty claims for Modula products while serving as a key resource for customers, distributors, and Certified Dealers. The Specialist will evaluate warranty claims, determine eligibility, coordinate resolutions, and work closely with Service, Engineering, Quality, and Supply Chain teams to resolve issues efficiently. This position also helps monitor service and warranty performance across Modula's installed base and identify trends that can improve product quality, service, and the overall customer experience. The ideal candidate is organized, analytical, an excellent communicator, and comfortable balancing customer service with policy, documentation, and business requirements. What You'll Do Serve as a primary customer-facing contact for warranty-related questions, claims, and resolution status. Review, evaluate, and process warranty claims submitted by distributors and Certified Dealers. Verify warranty eligibility based on product terms, timelines, service history, and contractual agreements. Communicate clearly and professionally with distributors and customers regarding claim requirements, approvals, denials, and next steps. Coordinate with Service, Engineering, Quality, and Supply Chain teams to investigate warranty issues and determine appropriate corrective actions. Authorize warranty repairs, replacements, credits, or returns in accordance with company policies and approval levels. Review and maintain complete warranty documentation, including service reports, photographs, and supporting information. Monitor warranty costs and identify trends, recurring issues, and opportunities for product or process improvements. Support monitoring of warranty and service performance for the installed base managed by Certified Dealers. Assist with trend analysis and escalation of recurring warranty or service issues. Support warranty reporting, audits, and compliance activities. Provide data-driven insights related to warranty performance and customer feedback. Contribute to continuous improvement initiatives across warranty and service operations. Follow all established department and company policies and standard operating procedures. Perform other duties as assigned.

What We're Looking For Required Qualifications:

Bachelor's degree in Business, Accounting, Engineering, or a related field. 2+ years of experience in customer service, warranty administration, technical support, or a related role, preferably within a manufacturing or industrial environment. Experience communicating with customers or distributors regarding service issues, claims, or problem resolution. Excellent verbal and written communication skills. Strong customer service mindset and the ability to manage challenging conversations professionally. Exceptional attention to detail and accuracy in documentation, data entry, and recordkeeping. Strong organizational and time-management skills with the ability to manage multiple claims and priorities simultaneously. Analytical and problem-solving skills, including the ability to investigate issues, assess warranty eligibility, and support root-cause analysis. Proficiency with Microsoft Office, including Outlook, Word, and Excel. Ability to work independently while collaborating effectively with cross-functional teams.

Preferred Qualifications:

Experience with warranty administration, Return Material Authorization (RMA), or service operations. Experience working in a manufacturing, industrial, automation, or equipment environment. Experience with SAP, Salesforce, or another ERP/CRM system. Experience working with distributors, dealers, or a dealer service network. Familiarity with technical documentation, service reports, and equipment troubleshooting. What Success Looks Like Success in this role means warranty claims are handled accurately, efficiently, and consistently , while customers and distributors receive clear communication and timely resolutions. You will also help turn warranty and service data into actionable insights that improve customer satisfaction, product reliability, and Modula's overall service operations. Why Join Modula? At Modula, you'll have the opportunity to work in a dynamic manufacturing environment where customer experience, innovation, teamwork, and continuous improvement are important to our success. This position offers the opportunity to work across multiple functions and make a direct impact on both our customers and our business. Equal Opportunity Modula is an equal opportunity employer. We are committed to providing a workplace where all employees are treated with respect and have the opportunity to contribute and succeed. This job description is not intended to contain a comprehensive listing of all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time, with or without notice. Performance of other duties as assigned is expected.

Job Type:

Full-time Pay:

$55,000.00

• $65,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you currently authorized to work in the United States without requiring employer sponsorship now or in the future?

Education:

Bachelor's (Preferred)

Experience:

Customer support in a manufacturing environment: 2 years (Required)

Warranty Administration:

2 years (Required)

Work Location:

In person