A Volkswagen (VW) Service Foreman is responsible for leading the dealership's service technicians, ensuring efficient workflow, maintaining repair quality, and supporting customer satisfaction while meeting Volkswagen standards.

VW Service Foreman Job Description Position Title:

Volkswagen Service Foreman Job Summary:

The Volkswagen Service Foreman oversees daily shop operations, provides technical support to service technicians, ensures repairs are completed accurately and efficiently, and maintains compliance with Volkswagen factory procedures. This role acts as a liaison between the service advisors, technicians, parts department, and service management to maximize productivity and customer satisfaction. Key Responsibilities

• Assist advisors with dispatching to ensure jobs can be completed within the promised time.
• Provide technical guidance and diagnostic assistance for complex vehicle repairs and assist techs with proper documentation and warranty claim coding.
• Keep up to date with Volkswagen technologies and repair procedures.
• Perform final quality control inspections on completed repairs.
• Assist management with technician productivity forecasting, tracking and growth.
• Enforce the maintenance of a safe, clean, and organized shop environment.
• Support and help coordinate technician training and development, including Volkswagen certification programs.
• Assist in recruiting and interviewing new technicians and providing performance reviews.
• Create a shop culture that rewards initiative, productivity, and fosters personal and technical skill development and technician retention. Qualifications
• High school diploma or GED required; technical or automotive degree preferred.
• Extensive experience as an automotive technician, preferably with Volkswagen or other European vehicles.
• Volkswagen factory certification preferred or required.
• ASE Master Technician certification preferred.
• Strong diagnostic and troubleshooting skills.
• Leadership and team management experience.
• Excellent communication and organizational skills.
• Valid driver's license with a clean driving record. Required Skills
• Advanced mechanical and electrical diagnostic abilities
• Leadership and coaching
• Time management and workflow coordination
• Customer service awareness
• Warranty and repair documentation
• Familiarity with Volkswagen diagnostic equipment (ODIS)
• Knowledge of Volkswagen repair procedures and factory standards Physical Requirements
• Ability to stand, bend, lift (up to 100 lbs.), and work in a shop environment.
• Ability to operate vehicles with manual and automatic transmissions.
• Comfortable using computers and diagnostic equipment. Typical Performance Metrics
• Technician productivity and efficiency
• Shop cycle time
• Repair quality and first-time fix rate
• Warranty compliance
• Customer satisfaction (CSI) scores
• Shop safety and cleanliness This position is ideal for an experienced Volkswagen technician who has strong leadership skills and enjoys mentoring others while ensuring high-quality vehicle repairs and efficient shop operations.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Expected hours:

40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person