Customer Service Technician Bluewater Hayes, Inc. Grand Rapids, MI Job Details Full-time From $50,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance Professional development assistance Flexible schedule Qualifications Customer communication Interpersonal skills HVAC/R High school diploma or

GED HVAC

Certification Associate's degree Full Job Description Are you passionate about customer service and enjoy troubleshooting technical issues? Our client is seeking a Services Technician to join their dynamic contact center team. This role focuses on delivering exceptional customer support for water heating products by providing guidance and solutions to service technicians and homeowners. If you thrive in a fast-paced environment and have a knack for problem-solving, this position is for you! Would be a great fit for a field service technician looking to be home every night and not travel.

Projects You'll Work On:

Provide troubleshooting and installation guidance to customers and technicians for water heating products. Assist with processing customer claims, ensuring the delivery of the right service solutions. Analyze service cases to identify site-related or component-related issues. Handle inbound calls from end-users, contractors, service mechanics, distributors, and sales representatives. Resolve challenging technical concerns while maintaining customer satisfaction. What Experience You Should Bring 3-5 years of customer service experience, preferably in a technical support role. Familiarity with plumbing and HVAC/R products is a plus but not required. Knowledge of HVAC/plumbing terminology and practices is highly desirable. Strong verbal and written communication skills with the ability to de-escalate challenging situations. Proven ability to work independently and as part of a team in a fast-paced contact center environment. High school diploma or equivalent required; an associate degree or technical certification in HVAC/Plumbing is preferred. Why Join? This role is ideal for professionals passionate about technical problem-solving and who enjoy collaborating with a diverse range of customers and stakeholders and function well in a hybrid/remote work environment. You'll be part of a supportive team that values expertise, adaptability, and excellent customer service and provides best in class employee benefits.

Job Type:

Full-time Pay:

From $50,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Parental leave Professional development assistance Vision insurance

Work Location:

In person