Field IT Technician / System Administrator Northeast IT Systems, Inc. West Springfield, MA Job Details Full-time $55,000 - $70,000 a year 1 day ago Benefits Health savings account Paid holidays Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance Professional development assistance Life insurance Referral program Food provided Retirement plan Qualifications Microsoft Windows Server ConnectWise Customer communication Azure Operating systems Software troubleshooting Customer service MCSE In-person customer service Windows Technical support High school diploma or

GED DHCP

Driver's License Network management Computer hardware Desktop (troubleshooting support) Customer engagement Computer networking DNS Server virtualization VMware TCP/IP Server management Active Directory ESXi Full Job Description Job Overview We are and MSP seeking skilled and motivated Field IT Technician / System Admin with expertise in network and server installation, configuration, and maintenance . This role involves a combination of remote administration and traveling to local client sites to deliver high-quality IT services, including installing, troubleshooting and configuring servers, network equipment, and other infrastructure. The ideal candidate will have strong technical knowledge, excellent troubleshooting skills, and a customer-focused approach. Key Responsibilities Working from our office 8:30AM - 5:00PM, Monday through Friday. Part of the on-call rotation - approximately once every 10-12 weeks. Working from home may also be permitted due to inclement weather.

Network Installation & Configuration:

Set up and configure routers, switches, firewalls, and wireless access points. Perform network cabling, testing, and troubleshooting. Ensure network devices are properly secured and optimized for performance.

Server Installation & Configuration:

Install, configure, and maintain physical and virtual servers. Deploy operating systems, virtualization platforms (e.g., VMware, Hyper-V), and storage solutions. Implement server roles such as Active Directory, DNS, DHCP, and file sharing.

Troubleshooting & Support:

Diagnose and resolve hardware, software, and network issues on-site. Provide technical support for server and network environments. Collaborate with remote support teams to escalate and resolve complex issues.

Documentation & Reporting:

Maintain detailed records of installations, configurations, and repairs. Document network diagrams and server configurations for reference. Provide regular updates to the team and clients on project progress.

Customer Interaction:

Communicate effectively with clients to understand their needs and provide technical recommendations. Ensure minimal disruption during installations and maintenance activities. Provide on-site technical support for hardware and software issues, ensuring timely resolution of client concerns. Perform software troubleshooting to identify and resolve application-related problems. Assist clients with help desk inquiries, guiding them through basic troubleshooting steps. Configure and maintain Local Area Networks (LAN), including setting up firewalls and managing Group Policy Objects (GPO). Conduct assessments of computer networking setups, ensuring optimal performance and security. Support mobile devices by troubleshooting connectivity issues and application performance. Install, maintain, and upgrade computer hardware components as needed. Utilize knowledge of TCP/IP protocols to diagnose network connectivity problems. Document all interactions with clients in a clear and concise manner for future reference. This is a great opportunity for someone who: Has an advanced knowledge of and current experience with all forms of computer and server hardware, software, operating systems (Windows Desktop OS, Windows Server OS & MacOS), e-mail services (POP3/IMAP/Microsoft Exchange/Office 365 Exchange Online), and LAN/WAN networking;

• Has a thorough knowledge of and current experience with standard business applications, such as Microsoft Office, QuickBooks and other commonly used software packages;
• Has a customer-service-first mindset;
• Possesses strong written & oral communication skills;
• Wants a company that truly cares about its customers and employees; Loves a fast-paced, no-drama workplace, where office politics, gossip and negativity are not tolerated; Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieving success; Likes to work in a company where your input, contributions and ideas will directly impact the company's growth and success; Is a quick, self-motivated learner who wants to work for a company that will invest in your education and training; Enjoys having conversations with (and helping) business owners and managers; Loves building relationships with people and providing a true "WOW" experience; Wants a position that will offer upward earning and career advancement.

We're confident, witty and fun. We treat people how we like to be treated. We encourage team work and make each other feel good about the work we are doing. We help our teammates when someone is struggling and congratulate on a job well done. At the end of each day, you'll have more knowledge than when you started.

Salary:

$50,000 - $70,000 Commensurate with experience

Experience:

Technical Support/HelpDesk:

2 years (Required)

Customer Service:

2 years (Required) Server Operating Systems Support (5+ years Required) Previous experience in an MSP environment (Preferred, but not required)

Benefits:

This position provides a competitive salary and company benefits. As a full-time employee, you will qualify for all standard benefits offered by the company. You must be based within an hour West Springfield, MA and be a US citizen (sorry, no exceptions).

• Paid time off & holidays
• Health & dental insurance
• Various included & voluntary life insurance and accident insurance policies
• Company-matched retirement & other voluntary options
• Career advancement, training, certifications & tuition reimbursement
• Workplace perks such as food, coffee and company outings .

Company Vehicle (for qualified candidates)

Education:

High school or equivalent (Required) B.S. Computer Management /Other (Preferred)

Work Authorization:

United States Citizen (Required) Must be able to pass CORI/background checks Possess a valid drivers license, and insurable Possess reliable transportation

Work Conditions:

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Qualifications Proven experience in technical support and software troubleshooting Strong knowledge of computer management and networking, including TCP/IP, DNS, and DHCP Proficiency in Microsoft Office and desktop support Familiarity with VPN, firewalls, Active Directory, and VMWare Experience with SCCM, GPO, and Mac OS systems Ability to provide effective IT support in a field environment

Job Type:

Full-time Pay:

$55,000.00 - $70,000.00 per year

Benefits:

Dental insurance Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance

Work Location:

In person