Field & Remote Support Technician Managed Services

Level5 is growing again! About Us Level5 Management is a growing

MSP/MSSP

based in Boca Raton, FL. We deliver enterprise-grade IT and security services to small and mid-sized businesses across South Florida. Our team is tight-knit, fast-moving, and serious about doing IT the right way. •Only those with at least 1 year of MSP service experience will be considered for this position.• The Role This is a hybrid position — you'll split your time between remote helpdesk support and scheduled on-site visits to client locations across South Florida. If you enjoy variety, client interaction, and hands-on work without being on the road every day, this is the role for you. What You'll Do Triage and resolve helpdesk tickets remotely via HaloPSA Provide remote desktop and application support to end users across our client base Perform scheduled on-site visits for deployments, break/fix, and client relationship support (typically a few times per week) Deploy and configure workstations, networking equipment, and peripherals Work within NinjaRMM to monitor, manage, and remediate endpoints Maintain accurate client documentation in Hudu Escalate complex issues appropriately while owning tickets through resolution Represent Level5 professionally in all client interactions What We're Looking For 1-3 years of experience in an MSP or IT helpdesk environment preferred Proficiency with Windows endpoints and Microsoft 365 Basic networking knowledge (TCP/IP, DNS, DHCP, VPN) Familiarity with RMM or PSA tools is a strong plus CompTIA A+, Network+, or equivalent experience Valid driver's license and reliable transportation for client visits Must be based in or immediately surrounding Boca Raton (Delray Beach, Boynton Beach, Deerfield Beach, Pompano Beach) — no relocation assistance provided Strong written and verbal communication — you're supporting clients both remotely and in person What We Offer Competitive salary (US$50K-$60K based on experience) Health benefits Paid training and certifications Growth path into senior technical or security-focused roles A team that invests in doing IT the right way

Minimum Requirements:

Must have at least 3+ years of Network Engineer level II or III in an MSP environment. Must have experience responding to service calls, troubleshooting, and repairing issues independently. Must be willing to work remotely at customer locations or Data Centers for on-site service calls. Microsoft Windows Server - All versions Microsoft Azure Extensive Microsoft 365 experience Extensive experience with networks and subnetting. Extensive experience working with physical and virtual servers, firewalls, switches and VPN Must have experience with setting up, developing and maintaining computer networks within an organization or between organizations. Must be a creative thinker and be able to design, implement and manage full network infrastructures.

Benefits include:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift On call Weekend availability This position offers a valuable opportunity for growth and development in the field of networking. If you are passionate about technology and eager to learn, we encourage you to apply.

Job Type:

Full-time Pay:

$50,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Computer networking: 5 years (Required)

LAN:

3 years (Required) Security clearance: Confidential (Preferred)

Work Location:

Hybrid remote in Boca Raton, FL 33431