Adecco Staffing is seeking a customer-focused and technically savvy temporary Help Desk/Service Desk Support Representative to provide front-line support for insurance agents, clients, and customers.

Position:

Help Desk/Service Desk Representation Hours:

Monday-Friday 8am-5pm.

Location :

Remote Pay:

$25 per hour This short-term (3 months) role serves as the first point of contact for technical and access-related issues, helping users quickly resolve problems so they can continue serving customers and conducting business. The ideal candidate enjoys troubleshooting, delivering excellent customer service, and working in a fast-paced support environment.

Duties/Responsibilities:

Answer inbound service desk calls from: Independent 1099 insurance agents Client employees accessing enrollment systems Customers requiring technical assistance or agent transfers Troubleshoot technical issues and provide first-call resolution whenever possible. Create and document support tickets with detailed and accurate information. Escalate issues to appropriate support teams when resolution is beyond established support guidelines. Assist users with login and account access issues across company and enrollment platforms. Support multi-factor authentication solutions, including: Microsoft Authenticator Passkeys Email verification methods Troubleshoot common browser, application, and hardware-related issues. Utilize knowledge articles, job aids, and support documentation to guide issue resolution. Maintain professionalism and empathy while assisting callers who may be experiencing technical challenges. Follow established service desk procedures, security requirements, and documentation standards. Meet productivity, quality, and customer service expectations. Common Support Areas Company portal access Enrollment platform access Password resets and account recovery Multi-factor authentication (MFA) Microsoft Authenticator troubleshooting Passkey setup and support Browser troubleshooting Application access issues Email access and authentication Driver installation and updates Basic hardware troubleshooting Ticket documentation and case management

Qualifications:

Previous Help Desk support experience preferred Ability to troubleshoot technical issues using documented procedures. Technical Support Knowledge Excellent Customer Service Skills Strong Communication Skills High School Diploma/GED Attention to detail Basic understanding of: Windows operating systems Web browsers If you are interested in this position, please apply using the link provided and be sure to include an updated resume.

Pay Details:

$25.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for

Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.