Systems Administrator - Access Services

United States Suitability/Public Trust Fully remote IT Infrastructure & Network Engineering & Operations

• Overview
• GovCIO is currently hiring for System Administrator
• Access Services to support access services including national active directory, multi-factor authentication, and remote access.

The candidate will be responsible for providing support and assistance related to access requests, user authentication, and access control to various IT systems, applications, and resources within the organization. This role involves responding to user queries, troubleshooting access issues, and ensuring the security of the organization's digital environment. Service Desk Analysts work closely with IT teams to provide timely resolutions to access-related challenges. Escalation of the issue to the Tier 2 team may be required. Lastly, the candidate will be required to follow up with the customer to verify resolution. This position is located within the United States and will be a full remote position.

• Responsibilities
• + Troubleshoot and solve problems related to Active Directory issues + Troubleshoot and solve problems related to Group policies, DNS, TCP/IP, NTFS issues + Support all aspects of the AD environment, ensuring the security, integrity, and availability of authentication, authorization, and LDAP related services to internal and external customers + Troubleshoot and solve problems related to DUO Two Factor Authentication Issues for both DUO For Desktop and VPN Authentication + Troubleshoot and solve problems related to Multi-Factor Authentication (MFA) using Personal Identity Verification-Interoperable (PIV-I) technology + Troubleshoot and solve problems related to MFA using desktop, phishing resistant authentication tools + Troubleshoot and solve problems related to Remote Access Authentication (RAA) + Document, review, update, or close tickets within ITSM tool and identify opportunities to quickly resolve issues/or develop knowledge articles + Other projects as assigned by the supervisor •Qualifications•+ Associate's degree or higher (in a related discipline) with 3 years (or commensurate experience) + If candidate does not meet Mid-Level education requirement, four (4) additional years of experience will be acceptable for a total of 7 years relevant experience Required Skills and Experience + Working technical knowledge of Microsoft OS and services in a multi-site topology, including: + ​Active Directory + Group Policies + Working knowledge of Active Directory architecture and infrastructure (LDAP, Directory Replication, security, schema changes, etc.

) + Utilization of ITSM tool to create and track tickets + Strong understanding of networking technologies & troubleshooting [

DNS, HTTP

(s), etc.] + Problem solver with troubleshooting, decision making and analytical skills + Able to work and interact with others in a structured / team environment + Flexibility and adaptability to handle competing work demands + Excellent verbal and written communication skills + Demonstrated ability to communicate to nontechnical audiences on technical issues + Demonstrated ability to communicate on a technical level to technical audiences + Ability to work flexible hours (7am

• 6pm CT) and be on-call (rotation) + Ability to do limited travel (0-4 times a year)

• Clearance Required:

• Must be able to obtain and maintain an AOUSC Public Trust Preferred Skills and Experience + MCSA/MCSE Certification + Experience/knowledge of supporting Quest Active Roles Server (ARS) and other Quest Products + Working knowledge of PKI, digital certifications, and security tokens + PowerShell or Visual Basic scripting + Security Event and Privileged Access Management Solutions engineering + Security management, including auditing and user access control of databases + Microsoft Server systems administration + Knowledge of Remote Access Services such as Cisco Secure and Zscaler + Cross-platform OS knowledge [Linux, Mac OS X, Windows] + Cross-platform mobile device knowledge [iOS/Android] + Understanding of ITIL best practices •Posted Salary Range•USD $65,000.

00

• USD $80,000.00 /Yr.
• Company Overview
• GovCIO is a team of transformers
• people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things
• for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
• What You Can Expect
• Interview & Hiring Process
• If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application •Employee Perks•At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here.

In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance

• + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment
• Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
• We are an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
• Posted Pay Range
• The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity.

The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.