Posted 11/24/2025
Posting Country (1)
Work Location (1)
Technical Services
Undefined
Full-time
Professionals

BIOTRONIK

\n Technical Services Engineer

BIOTRONIK

is one of the leading manufacturers of cardio

and endovascular implants and catheters for cardiac rhythm management, electrophysiology and vascular intervention.

As a globally active company headquartered in Berlin, Germany, we develop, produce and distribute high-quality medical products based on the latest technology and research. Our success is based on the competence and results-oriented cooperation of our employees.

BIOTRONIK

is seeking a skilled and service-oriented Technical Service Engineer to join our Advanced Product Support team. In this role, you will provide high-level technical, clinical, and troubleshooting expertise related to

BIOTRONIK

pacemakers, ICDs, loop recorders, Home Monitoring, and associated technologies. You will collaborate closely with clinicians, field personnel, and internal teams to ensure safe and effective device use while delivering exceptional customer support. This is a remote work position, and therefore time management and accountability are critical, and a high degree of proficiency working with a computer is desired. Your Responsibilities Respond efficiently and accurately to written and verbal technical inquiries regarding device implantation, programming, compatibility, and general product use.\nTroubleshoot and resolve clinical questions in collaboration with field representatives and clinicians, including interpretation of ECG tracings and related data.\nParticipate in the Advanced Product Support on-call schedule.\nCreate and maintain technical and training documentation based on product specifications.\nReview documentation across departments for accuracy, formatting, and grammar.\nDevelop and deliver technical presentations for internal and external audiences.\nBuild a deep understanding of the Cardiac Rhythm Management industry to serve as a technical expert within the company.\nDocument complaints in accordance with FDA reporting requirements.\nSupport

BIOTRONIK

programmers and remote monitoring technologies through troubleshooting and issue escalation. Your Profile Degree in engineering, nursing, sciences, or equivalent experience in an allied healthcare field.\nStrong presentation, communication, and interpersonal skills.\nHigh level of accountability and excellent time-management skills.\nComfortable spending the majority of the workday on a computer and phone while multitasking across inquiries.\nExperience managing high-pressure situations and successful de-escalations in a customer service environment.\nAbility to work collaboratively across teams and all organizational levels.\nProficiency in Microsoft Word, PowerPoint, and Excel.

Preferred Experience:

Technical or business writing experience.\nPrevious technical support experience in the medical device industry.\nExperience in a technology-driven environment and strong computer proficiency.

Work Environment:

\nThis is a remote role that requires a quiet, distraction-free workspace suitable for customer-facing phone calls and video meetings. You will use BIOTRONIK-provided equipment—including a computer, cell phone, and headset—to support customers via a cloud-based platform handling VoIP calls and emails according to scheduled shift coverage as well as a rotating on-call schedule.

Physical Requirements:

\nThis position is primarily sedentary and performed in a home office setting. Employees must be able to use hands and fingers to operate standard office tools, reach with hands and arms, and communicate clearly via headset and computer. Reasonable accommodations may be made for individuals with disabilities.

Travel Requirements:

\nOccasional, infrequent travel may be required for training or to support customer presentations. Are you interested? Please apply online through our application management system! We are looking forward to welcoming you.

Location:

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