• In Person Interview
• 37.5 hours per week
• Hybrid
• Local Candidates required
• (2 days/week onsite
• )

Job Description:

Must-Have Experience SMB network scanning including Windows File Server management, Folder, and Share security. Network Printing Administration to include deployments, removals, scanning and troubleshooting and all aspects that go along with it. Windows Active Directory Identity Administration and Azure Active Directory Identity Administration to ensure proper understanding of the enterprise relationships between users, computers, and other endpoints. Only submit candidates who have the specific experience highlighted in the bullets above.

Key Responsibilities Help Desk Request Management:

Monitors and analyzes Help Desk requests Performs initial triage, evaluation, second tier resolution, or transfers requests to a senior level technician as needed

DHCP Administration:

Creates and manages DHCP reservation records utilizing

Microsoft DHCP Server SMB Network Scanning:

Windows File Server management, Folder, and Share security

Network Printing Administration:

Deployments

• involves managing print servers, configuring printer queues & ensuring proper permissions are set for users Removals
• safely decommissioning printers from networks making sure user access is removed & associated data handled properly Scanning/Troubleshooting
• addressing issues related to network connectivity, printer malfunctions & user problems.

May involve diagnosing problems through network protocols like

DNS and DHCP Identity and Access Administration:

Administers secure user access to AD and Azure secured shared resources for Executive Branch agencies Ensures access is compliant with HIPPA, CJIS, PCI, FTI, FERPA, etc. requirements

PowerShell and Scripting:

Works with PowerShell/Graph scripts to provide efficiencies for and optimization

File Recovery and Support:

Provides file recovery with Volume Shadow Services and current file backup software Provides guidance for user self-service of cloud file and email recovery

Documentation and Process Improvement:

Develops, maintains, and follows documentation related to MCS processes, procedures, and standards Contributes ideas for process and workflow improvement

Collaboration and Compliance:

Partners with technicians from other DoIT divisions and bureaus to provide support and solutions Follows all established DoIT and State policies, standards, and procedures Skills/Requirements Skill Required Years Network Printing Administration

• including deployments, removals, scanning and troubleshooting of network printing Required 3 Years General networking experience

• DNS, DHCP, IP

  protocols, troubleshooting access to network resources as it relates to connectivity Required 3 Years Microsoft Windows Server administration experience (Windows Server 2016
• 2022) Required 3 Years SMB-based Network Scanning experience including Windows File Server management, Folder and Share security Required 3 Years Windows Active Directory Identity Administration AND Azure AD Identity Administration experience Required 3 Years PowerShell/Graph Scripting experience Highly desired 2 Years File Access and Recovery
• Experience recovering files with VSS and recovering files from backup Highly desired 2 Years Documentation Proficiency Highly desired 1 Years MS SharePoint, Teams & OneDrive
• troubleshooting user access from the backend
• authentication, permissions, licensing Desired 2 Years Information Security Desired 2 Years Exceptional communication skills and professionalism as dealing with users of all levels within organization Required