Employer Service Specialist II- Columbia, SC Full Time

JR-10030 JOB SUMMARY

Under direct supervision, the Specialist will maintain data related to employers, insurers, courts, offices and other parties within the automated system in a meticulous and timely manner. Serves as customer service liaison with automated system users and the employer community to ensure data is updated, recorded and verified effectively.

JOB DUTIES

20% -

Customer Service:

Serves as a liaison with employers to ensure compliance with the income withholding process. Updates the automated system appropriately with changes in employment status of individuals. Provides guidance to employers on the income withholding process and individual withholdings.25% -

Technical Support:

Responds to system user inquiries and issues via the problem ticket system, emails, incoming calls, and desk-side visits. Works with the user to resolve reported data issues. Responds to user requests to update other party information within two business days of request.15% -

Analyze & Report:

Troubleshoots problems by analyzing, identifying, and diagnosing faults and symptoms using established procedures and processes. Track, escalate, and communicate unresolved issues to the appropriate staff member. Assists with reports to management primarily by using the problem ticket system to track work and status. Provides problem resolution information to others within the ticket system for shared use.30% -

Data Management:

Conducts research and outreach to employers and other parties maintained in the automated system to document appropriate contact and benefit information. Updates and verifies records as needed and in a timely manner. Maintains other data within the automated system for court, private attorneys and other parties integral to the provision of Child Support Services.10% -

General Clerical:

Perform other related general office duties in order to enable flexibility during changing work demands. Also serves as back-up to the New Hire Unit.

JOB CODE

AM61

Minimum Requirements:

A high school diploma and relevant experience. An Associate's degree or a bachelor's degree in a related field may be substituted for the required work experience.

Preferred Requirements:

XX Expected Salary $38,000- $39,300 This position will be located in Columbia, SC

RESPONSIBILITIES

JOB

KNOWLEDGE

Fundamental working knowledge of concepts, practices and procedures and ability to apply in varied situations.

SUPERVISORY RESPONSIBILITIES

Not responsible for supervising employees.

BUDGETARY RESPONSIBILITIES

Fiscal Responsibilities:

Fiscal responsibilities for the department's budget, including but not limited to, financial planning and managing fund allocation

PHYSICAL REQUIREMENTS

None

WORKING CONDITIONS

None:

%

WORK SCHEDULE

Standard Hours:

37.5 COMPENSATION

INFORMATION

Expected Salary Range $39,300.00 - $53,100.00 Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

ESSENTIAL PERSONNEL LEVEL

Normal Operations - Required to follow emergency facility closure and modified operations directives, and not normally expected to work on-site during emergency situations.

JOB LOCATION

Pickens, SC

APPLICATION DEADLINE

Open until filled.

MILITARY AND VETERAN

MILITARY

EQUIVALENCY

Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.

VETERAN PREFERENCE

South Carolina is making our Veterans a priority for employment in state agencies and institutions. State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources. To claim Veteran Preference for qualifying positions, email hrjob@clemson.edu upon submission of your application.

CLOSING STATEMENT

Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status. To apply, visit https://clemson.wd12.myworkdayjobs.com/en-US/Clemson_Careers/job/-/Employer-Service-Specialist-II_JR-10030 jeid-08123ff7b4453c45980895d051dbf370