Technical Service Engineer Posted on September 10, 2025 September 10, 2025 by JMJ Phillip We are seeking a highly motivated Technical Service Engineer to join our team. This role is ideal for a hands-on professional who enjoys problem-solving, supporting customers, and ensuring technical solutions are effectively implemented. The successful candidate will play a key role in bridging engineering expertise with customer-facing service needs. Position Responsibilities Customer Support Provide technical support and troubleshooting to customers on products and systems. Respond to service requests in a timely and professional manner. Technical Solutions Assist in diagnosing, analyzing, and resolving technical issues. Recommend solutions and improvements to enhance product performance. Documentation & Training Prepare technical documentation, service reports, and training materials. Provide training and guidance to customers and internal teams. Collaboration Work closely with engineering, operations, and product development teams to relay customer feedback and technical insights. Prerequisites Bachelor's degree in Engineering, Technical Sciences, or related field (or equivalent experience). Strong problem-solving skills and mechanical/electrical aptitude. Excellent communication and customer service skills. Ability to travel as needed for customer site support. Certifications (Preferred, but not Required) Six Sigma Green Belt or higher. Lean Manufacturing certification. Relevant technical or industry-specific certifications. What the Role Offers Competitive salary range of $70,000 - $90,000 annually. Opportunity to work in a dynamic, customer-focused environment. Exposure to diverse technical challenges and continuous learning. Career growth opportunities in engineering and technical service. Why Rock Hill? Rock Hill offers a thriving community with a strong manufacturing and technical presence. The area combines the benefits of a supportive professional environment with excellent quality of life, making it an attractive place to live and work. Upload your resume to Apply • Accepted file types: pdf, doc, docx, txt, Max.

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