Customer Service Specialist - Full Time

A Brief Overview The Customer Service Specialist delivers a positive customer experience by providing excellent service through building customer relationships, connecting customers with product, and creating memorable experiences. This role supports the team in driving sales and store key metric performance through leading customer checkout and service areas and promoting a friendly store environment that builds customer loyalty and satisfaction. The Customer Service Specialist supports the store during key coverage periods. This is an hourly position. What you will do Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics. Support the team in creating memorable store experiences through building genuine team, customer, and community relationships to foster loyalty and drive repeat business. Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service to enhance customer shopping experience. Process transactions accurately and efficiently. Handle customer inquiries, returns, and resolve concerns with professionalism, promptness, and care. Leverage training tools, use resources, and embrace feedback to continuously boost personal and team knowledge of processes and procedures, build selling skills, and strengthen performance. Support team's selling behaviors and performance by communicating daily goals, leading by example, assisting with onboarding, initiating teaching opportunities, and supporting associate continued learning. Maintain current company policy and procedure knowledge, providing consistent, accurate communication to team. Assist with keeping team well-informed of products, promotions, contests, and store events. Support maintaining visually appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment. Ensure presentations align with visual merchandising directives and brand standards. Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements. Support store fulfillment and asset protection initiatives in designated areas by accurately and efficiently executing omni and operations processes, maintaining product protection standards, and adhering to safety guidelines and security protocols. Skills and Abilities Dedication to customer service and a drive to achieve store objectives. Skills and experience to perform in the role and a commitment to continuously learn. Ability to take ownership of assigned tasks and contribute to store success. Self-directed and able to work with minimal supervision in a deadline-driven environment. Communicate with excellence. Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems. Available to work a flexible schedule based on business needs, including nights, weekends, and holidays. Must regularly move around all store areas and be accessible to customers. Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job. We'd love to have your smiling face on our team but not until you're 16! Since you're here you might as well do a little shopping. www.belk.com We set trends through our merchandise and, more importantly, through the way we work. At Belk you will find a positive, inclusive, vibrant and fast-paced environment where you have access to all the tools and resources necessary to be effective in your job. Furthermore, we know access to senior leadership is critical to making company-wide initiatives a reality and getting great ideas to the forefront of our business. Time and time again, our associates are grateful for the opportunities they have to meet with Belk´s senior most leaders. Diversity is about embracing our differences and realizing they are what makes us stronger. We believe in an inclusive environment where everyone feels valued, respected, and welcomed to bring their whole selves to work or to shop. We are on a mission to break down inequality and leverage our influence to make a position impact against racism every day. Above all else, here you'll find opportunities to make huge impact. It´s the result of dynamic initiatives, financial and structural support, and strong investments in the areas that are taking Belk to new heights. Back to Belk Careers Home Back to Belk Store Jobs List Accessibility Guidelines Belkcareers.com is committed to making the online application experience easy and accessible to individuals with disabilities. We're constantly making improvements to comply with the "Americans with Disabilities Act" and the Web Content Accessibility Guidelines. If you can't access information on belkcareers.com due to a disability, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 to help you with the application process. We are an Equal Opportunity Employer Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.