The IT Systems Administrator role will focus on maintaining and supporting our IT infrastructure, with a strong emphasis on Microsoft 365 administration, Okta user access management, and end-user technical support. The ideal candidate will also provide assistance with basic networking and hardware support, working with third-party IT vendors as needed, while contributing to the security and efficiency of our systems.

Key Responsibilities:

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Technical Support:

o Provide day-to-day support for hardware (PCs, Macs, printers), software, and cloud-based services. o Troubleshoot and resolve technical issues for end-users efficiently and professionally. o Assist users with Microsoft 365 applications, including Teams, SharePoint, Outlook, and OneDrive.

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System Administration:

o Administer and maintain the Microsoft 365 Admin Center, including user accounts, mailboxes, licenses, and application settings. o Manage user identities and access via Okta Single Sign-On (SSO) and multi-factor authentication (MFA). o Perform routine maintenance, updates, and patches for workstations and servers. o Support backup processes and assist with disaster recovery procedures. o Oversee the procurement, issuance, and collection of company devices, such as laptops, and peripherals. o Maintain an inventory of IT assets, ensuring proper tracking and compliance.

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Cloud & Application Support:

o Provide support for cloud-based systems and services, with a focus on Microsoft 365. o Assist with the evaluation, deployment, and documentation of new applications and services.

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Security and Compliance:

o Support and enforce IT security best practices, including endpoint protection and access controls. o Assist in ensuring compliance with organizational security policies.

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Basic Networking Support:

o Provide first-level support for Meraki and Cisco network devices, including basic troubleshooting of LAN/WAN and VPN issues. o Escalate advanced networking issues to the Network Administrator as needed.

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Collaboration & Projects:

o Work closely with the Network Administrator and other departments to support IT-related initiatives. o Document system configurations, processes, and updates.

• Other duties as assigned.

Qualifications:

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Education:

o Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. o CompTIAA+, Security+, or Microsoft certifications (MS-900, MD-100) are a plus.

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Experience:

o 3-5+ years of experience in IT support or systems administration. o Strong experience with Microsoft 365 Admin Center, including Teams, SharePoint, and Exchange Online. o Experience with Okta or other identity management systems.

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Technical Skills:

o Proficiency with Windows and macOS operating systems. o Familiarity with virtualization platforms (e.g., VMware, Hyper-V). o Basic knowledge of Meraki and Cisco networking equipment is preferred. o Understanding of cloud services and endpoint management.

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Soft Skills:

o Strong problem-solving and analytical skills. o Excellent communication and interpersonal abilities. o Ability to prioritize tasks and manage multiple projects simultaneously.

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Other:

o Availability to support IT operations