Internal IT Infrastructure Support

Internal IT Infrastructure Support Procurri

LLC - 3.5

Carrollton, TX Job Details Full-time $60,000 - $65,000 a year 3 days ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Flexible schedule Life insurance Referral program Qualifications Computer Science Automation Bachelor of Science Technical support High school diploma or GED Bachelor's degree IT Information Technology Full Job Description Looking for someone that enjoys all things IT and is even more excited to share their knowledge with others. We are offering the opportunity to get your hands on a diverse collection of technology. Our IT Helpdesk Administrator position will allow you the chance to show off the depth of your knowledge across multiple platforms. You will work directly with the Director of IT to drive policy and procedures. You will be assisting in the review of current technologies used and provide direct feedback into how we can do it better in the future. We are looking for someone in the metro Dallas area for an on-site position to help us support our growing company with your unique set of IT skills.

Soft skills required:

Proven experience communicating directly with technical and non-technical employees to resolve their issues efficiently Comfortable in sharing knowledge through verbal or written instructions Ability to put people at ease while working in a fast-paced work environment Job responsibilities: Monitor IT helpdesk tickets and provide timely and effective resolutions to common user issues Responding to internal staff requests by phone/email/remote control of systems Provide technical support for systems/software/hardware Creation of dynamic training materials including screenshots/videos for users Ability to identify patterns in issues that can be used to create FAQs for easy user understanding Deploying employee systems and modifying standard images to suit growing needs Help onboard new staff on process and procedure for issue resolution Active directory knowledge with the ability to generate scripts for automation Basic understanding of networking and how to troubleshoot connection issues Assist in standing up new IT infrastructure (physical or virtual) Experience with Trend micro would be preferred but not required Qualifications for the position: 2-3 years of help desk or technical support experience BSc/BA in IT, Computer Science or equivalent work experience in related fields Office 365 administration and automation

Job Type:

Full-time Pay:

$60,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Technical support: 2 years (Preferred)

Work Location:

In person