Job Purpose
The Principal Elevated Engineer is a client-facing technical advisor responsible for delivering, stabilizing, and optimizing ICE Mortgage Technology solutions for enterprise lending clients.

Serving as a trusted partner, this role leverages deep Encompass expertise, strong relationships, correspondent workflow knowledge, and advanced troubleshooting skills. The role combines hands-on execution with strategic advice, resolving complex production issues, leading cross‑functional teams, and guiding clients through platform optimization, integrations, and transformation efforts across the mortgage loan lifecycle, with a strong focus on correspondent loan purchase, delivery, and investor compliance.

Responsibilities
+ Drive resolution of complex production issues, including escalation management, root cause analysis, system testing, strategy facilitation, and knowledge transfer + Serve as the primary escalation point for high-impact and high‑value correspondent client issues + Act as a trusted technical advisor across ICE Mortgage Technology products, services, APIs, and integrations + Guide and support clients through the adoption of new products, solutions, and transformational initiatives + Support correspondent-specific workflows, including loan purchase and delivery, delegated and non-delegated models, and third-party originator (TPO) interactions + Lead workflow optimization discussions to reduce funding turn times and improve investor delivery accuracy + Support configuration and troubleshoot Encompass workflows, forms, fields, business rules, milestones, and eFolder organization + Identify and resolve data mapping issues related to MISMO/XML, ULI, loan terms, fees, and investor delivery requirements + Diagnose UI, API, data integrity, and performance-related issues across environments + Build strong partnerships with client stakeholders and internal ICE teams + Mentor junior team members and contribute to service quality improvements and process efficiency initiatives •Knowledge and Experience•+ Computer Science or Information Technology, or related bachelor's degree, or equivalent experience + 7+ years of experience supporting enterprise SaaS or mortgage technology clients including 3-5+ years with correspondent lending exposure + 5+ years of hands-on Encompass experience (administrator and/or advanced user level) + Background in roles such as Encompass Administrator, Consultant, Technical Support Engineer, or equivalent.

+ Deep understanding of the loan lifecycle from origination through purchase and delivery + Advanced knowledge of Encompass configuration, including forms, workflows, business rules, and custom input forms + Experience with eFolder, document management, compliance tools (HMDA, TRID), and the Encompass Partner Ecosystem + Demonstrated ability to act as a trusted advisor to executive-level stakeholders. + Strong communication and presentation skills with the ability to translate technical concepts into business language + Excellent organization, prioritization, and project management skills + Strong ownership mindset with the ability to operate in high-pressure, SLA-driven environments. + Collaborative team player with a continuous improvement approach + Ability to travel up to 10%

Preferred Knowledge and Experience
+ Correspondent Lending + Direct experience supporting correspondent lending divisions.

+ In-depth knowledge of delegated and non-delegated correspondent models. + Understanding of investor guidelines, purchase conditions, and suspense clearing. + Familiarity with MISMO/XML, investor delivery systems, and

HMDA/ULI

accuracy. + Technical and Integration Skills + Experience with APIs, REST services, SaaS platforms, AWS, Azure, SQL, and NoSQL databases. + Working knowledge of JavaScript, Microsoft .NET, and web-based application architectures. + Familiarity with performance monitoring and diagnostic tools such as AppDynamics. + AI and Analytics + Experience applying AI, analytics, or automation to identify trends, reduce defects, improve funding and delivery performance, or proactively detect production risk. \\#LI-SF1 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. 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