Service Operations Administrator

Service Operations Administrator 345 East Riverside Drive, Saint George, UT 84790 Full-time Full-time Experienced in warranty administration, OEM/manufacturer compliance, and service campaign coordination, including claims processing, documentation management, invoice verification, and audit support. Skilled in fleet maintenance administration, preventive maintenance scheduling, reporting, and cross-functional coordination to ensure timely repairs, compliance, and operational efficiency across service and field teams. Essential Functions Warranty Administration Process all warranty claims directly with OEMs/manufacturers in accordance with each manufacturer's policies and claim requirements Review service documentation, labor entries, parts usage, and supporting records to ensure complete and accurate warranty submissions Track all submitted warranty claims from submission through approval/payment Follow up proactively with manufacturers on pending, rejected, or disputed claims Maintain warranty claim logs, reporting, and aging status updates Identify missed warranty opportunities and ensure eligible repairs are submitted in a timely manner Reconcile warranty credits/payments against submitted claims OEM / Manufacturer Program Compliance Build and maintain manufacturer-specific warranty and service claim processes Create standardized workflows to ensure compliance with OEM documentation, labor coding, failure coding, and claim submission requirements Stay current on changing manufacturer warranty policies, procedures, and reimbursement rules Serve as primary internal point of contact for manufacturer warranty/process questions Coordinate manufacturer audits or documentation requests as required Service Campaign / Product Improvement Program Management Manage OEM service campaigns, product improvement programs, recalls, and field modifications Work directly with manufacturers to understand campaign scope, timelines, reimbursement requirements, and completion reporting Build one-time and recurring internal processes for campaign execution Coordinate with service leadership and field teams to ensure campaign completion Track affected units, completion status, outstanding work, and manufacturer reporting requirements Fleet Maintenance Process Administration Work with leadership to establish proper maintenance workflows by machine make/model Build and maintain system procedures for inspections, PMs, repairs, campaigns, and warranty processes Ensure accurate maintenance steps, checklists, and repair workflows are entered into the operating system Support standardization of service processes across branches and field operations Assist in continuous improvement of service administrative workflows Fleet Receiving / Asset Setup Support Coordinate with field teams to ensure all newly delivered fleet assets are properly received into the operating system Verify machine information including serial numbers, model data, warranty start dates, telematics enrollment, and required documentation Ensure equipment setup is complete for service tracking, maintenance scheduling, and lifecycle management Identify and resolve missing setup data or onboarding discrepancies Telematics Administration Manage telematics platforms across the rental fleet Monitor asset connectivity, reporting accuracy, and system health Enroll/de-enroll equipment in OEM telematics systems Maintain telematics data integrity including asset assignments, machine details, and alerts Coordinate with service and operations teams on machine alerts, fault notifications, and proactive maintenance opportunities Work with manufacturers and vendors to resolve telematics connectivity or hardware issues Service / Parts Coordination Support Assist service leadership with parts and service documentation administration Ensure repair records, warranty support files, and manufacturer correspondence are properly maintained Support communication between field technicians, service management, parts, and OEM representatives Help improve service efficiency through administrative process control and follow-through Other job tasks and functions as assigned Equipment rental / heavy equipment service experience OEM warranty claim experience (Skyjack, JLG, Genie, Manitou, JCB, Hitachi, etc.) Strong ERP/software discipline (Texada, Point of Rental, Wynne, etc.) Telematics familiarity (Trackunit, Geotab, Clearsky, etc.) High follow-through / detail orientation Strong communication with field/service teams and manufacturer Why Join Paragon Pro Rentals?

Competitive Compensation:

Salary based on experience, ensuring your skills and expertise are rewarded.

Growth Opportunities:

Be part of a growing company where your reliability and skills can lead to career advancement.

Supportive Environment:

Work with a dedicated team that values safety, collaboration, and excellence.

Outstanding Benefits:

Enjoy a very competitive benefits package designed to support your health, wellness, and future - Medical insurance Dental insurance Vision insurance Short- or long-term disability insurance Life insurance Health savings accounts Employee Assistance Program About the Company Paragon Pro Rentals is a premier independent equipment rental and sales company dedicated to serving the construction and industrial sectors. We offer an extensive selection of high-quality equipment, including aerial lifts, construction and industrial forklifts, material handling solutions, utility vehicles, earthmoving machinery, generators, and more, ensuring our clients have the reliable tools they need to excel on every project. Paragon Pro Rentals is an Equal Opportunity Employer.