Job Overview Atlantic Duct Cleaning is seeking a highly organized, customer-focused Customer Service Representative / Scheduler to support our growing operations team. This position is critical to our daily operations and serves as the communication bridge between our customers, office staff, and field technicians. The ideal candidate thrives in a fast-paced environment, communicates professionally, stays organized under pressure, and enjoys solving problems while helping customers. If you are detail-oriented, dependable, and enjoy coordinating schedules, logistics, and customer service, we would love to hear from you. Key ResponsibilitiesScheduling & Dispatching Coordinate and schedule commercial kitchen exhaust cleaning services using ServiceTitan Assign technicians based on skillset, availability, location, and job requirements Adjust schedules as needed to accommodate emergencies, cancellations, and operational changes Logistics & Route Coordination Optimize technician routes to improve efficiency and reduce travel time Monitor schedules throughout the day and proactively address delays or conflicts Support field teams with real-time communication and coordination Customer Service & Communication Professionally answer inbound phone calls, emails, and customer inquiries Assist customers with scheduling, service questions, and issue resolution Maintain a professional, empathetic, and customer-first approach in all interactions Lead Management & Follow-Up Follow up with inbound leads and estimate requests Help coordinate walkthroughs and service estimates Confirm upcoming appointments and perform post-service customer follow-ups Administrative Support Maintain accurate customer records, notes, and job details within company systems Perform data entry and documentation with strong attention to detail Assist with general office coordination and administrative tasks Qualifications & Skills Strong verbal and written communication skills Excellent organization and time management abilities Ability to multitask in a fast-paced environment High attention to detail and accuracy Professional phone etiquette and active listening skills Customer-focused mindset with strong problem-solving abilities Comfortable using Microsoft Office (Word, Excel, Outlook) Experience with scheduling or dispatch software preferred (ServiceTitan experience is a major plus) Understanding of geographic routing and logistics is a plus Bilingual abilities are highly desirable What We're Looking For We are looking for someone who: Stays calm and professional under pressure Communicates clearly and confidently Enjoys helping customers and supporting a team Can adapt quickly to changing schedules and priorities Takes ownership of their work and follows through Why Join Atlantic Duct Cleaning? At Atlantic Duct Cleaning, we are committed to professionalism, teamwork, and providing exceptional service to our customers. This role offers the opportunity to grow within a rapidly expanding division while developing valuable operations, logistics, and customer service experience. You will be joining a supportive team environment where your work directly impacts the success of our technicians, customers, and daily operations.

Pay:

$20.00 - $21.00 per hour

Benefits:

401(k) Health insurance On-the-job training Paid time off

Work Location:

In person