About This Role:

Working as part of a team responsible for developing and maintaining the technology that supports the 9-1-1 Center and all of public safety, the 9-1-1 Systems Administrator is primarily responsible for the day-to-day administration, maintenance, troubleshooting, and planning for the County's 9-1-1 call handling equipment, the Center's voice network, and the telephony systems behind it. The Administrator also manages the voice logging environment for telephone recordings and several databases related to call routing and processing The role coordinates the work of the vendors, contractors, and carriers who maintain and support these systems, and prepares and supports required reporting, including state 9-1-1 reporting, grant progress and reimbursement reporting, system performance reporting. They are also expected to provide planning recommendations and status updates to departmental and County leadership. The successful candidate will possess meaningful experience in telephony or VoIP administration, networking, system administration, voice engineering, or public safety information technology. Strong analytical, planning, and problem-solving skills, along with a calm and professional demeanor under pressure, are essential. Incumbents will collaborate with IT professionals, public safety specialists, County senior leadership, and vendors to ensure high-availability call delivery and call processing in support of efficient and effective emergency response. This role also contributes to the development and support of other 9-1-1 and public safety technologies within the County's mission-critical environment. Experience with 9-1-1 call handling platforms, NG9-1-1 and ESInet operations, enterprise-class voice administration, logging/recording systems, mission-critical technology, and public safety experience is strongly preferred. Benefits include day-one health, vision, and dental insurance; generous PTO; participation in the Virginia Retirement System (VRS); and optional employer-matched 401(a) and 457 plans.

Minimum Requirements:

High school diploma or G.E.D. and 7+ years of experience in telephony, VOIP, call processing, or voice logging system administration; voice engineering; networking; information technology; or public safety communications.

Preferences:

3+ years of experience in public safety technology. Administration, management, or technical experience with 9-1-1 call handling platforms and i3-compliant systems. Experience administering SIP/VoIP telephony systems and the network infrastructure supporting them in a large, mission-critical and/or public safety environment. Experience administering and maintaining recording systems. Emergency Number Professional (ENP) and/or Project Management Professional (PMP) certification. Demonstrated success communicating with executive-level leadership. Proven experience leading cross-functional teams in support of information technology projects and systems. Bachelor's degree or higher in information technology, computer science, telecommunications, network engineering, or a closely related field.

Special Requirements:

You must possess a valid driver's license. Must pass a post-conditional offer comprehensive background investigation, including psychological and polygraph assessments.

Work Schedule:

This is a 40-hour-per-week position with some options for teleworking and flexible scheduling. While generally a M-F position working business hours, the schedule is dependent on conditions such as, but not limited to, system degradation, operational need, inclement weather, and large-scale incidents. The incumbent may be required to work outside of their normal schedule, to include nights, weekends, and holidays. The position is eligible for additional straight-time compensation in cases of operational need.

Starting Salary Range :

$97,240.00 - $124,874.75 We also offer great benefits including: Retirement from the Virginia Retirement System (VRS) 401a and 457 retirement savings and investment plans Paid Annual Leave Paid Personal Leave Paid Sick Leave Paid Holidays Optional Group Medical and Dental Health Plans Optional Group Life Insurance An Employee Assistance Program (EAP) Career Development Opportunities Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here PSLF for additional information.

NOTE:

The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, click here Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

SEE YOURSELF HERE

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