An IT Administrator conducts administrative tasks designed to ensure a business' IT network, security systems and servers operate efficiently. Includes investigating and diagnosing network problems, configuring and installing updates. Provides first line IT help, sets up new users and manages security, passwords and backups. May collect IT usage statistics and monitor IT usage of business employees.
Named "Top Places to Work" and one of the "Fastest Growing Companies", Bevara focuses on empowering our team members with the tools and support they need to reach their professional aspirations. We foster a vibrant, interactive team culture that values collaboration. We promote a healthy work-life balance and pride ourselves on working hard while also enjoying our time together! Be a part of something big and join our team! The IT Systems Administrator provides comprehensive technical support, manages IT infrastructure, and ensures cybersecurity best practices. Reporting to the Director of Operations, this role provides end-to-end IT support, manages network and server operations, implements IT policies, and resolves technical issues for employees across multiple locations.
Essential Job Responsibilities:
Provide first-line technical support for hardware, software, network, and mobile device issues affecting Windows PCs, iPhones, and other company technology. Configure, deploy, and maintain Windows workstations, iPhones, servers, printers, network equipment, and peripheral devices. Administer Microsoft 365, Active Directory, email systems, mobile device management (MDM), and user access across company platforms. Troubleshoot and resolve issues related to Microsoft 365 applications, Windows operating systems, networking, and endpoint devices. Support user onboarding and offboarding by provisioning and deprovisioning accounts, devices, email, and system access. Monitor, maintain, and optimize IT infrastructure, including network performance, servers, endpoint protection, and system availability. Implement and enforce cybersecurity best practices, including antivirus, firewalls, security policies, access controls, software updates, and patch management. Administer system backups, disaster recovery processes, and restore procedures to ensure business continuity. Maintain IT asset inventory, software licensing, technical documentation, and knowledge base articles. Coordinate with third-party vendors to support hardware, software, telecommunications, and network services. Assist with IT projects, technology deployments, system upgrades, and process improvements. Develop and maintain IT policies, procedures, and best practices to support compliance, security, and operational efficiency. Requirements 3+ years of experience in IT support or systems administration role. Strong experience supporting Windows 11, Microsoft 365, and iPhone environments. Hands-on experience with Active Directory, Microsoft 365 administration, Exchange, and Mobile Device Management (MDM). Strong troubleshooting skills across hardware, software, networking, and operating systems. Working knowledge of network infrastructure, cloud technologies, and cybersecurity principles, including firewalls, antivirus, VPNs, and endpoint security. Excellent communication and customer service skills with the ability to explain technical concepts to non-technical users. Strong organizational, problem-solving, and time management skills with the ability to manage multiple priorities. Ability to work independently while collaborating effectively with IT team members and using service desk tools. Relevant certifications (CompTIA A+, Network+, Microsoft 365 Fundamentals, or similar) are preferred.
