Key Responsibilities:

Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs.\n
Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers.\n
Install, configure, and update operating systems, software, and hardware for new and existing users.\n
Manage client user accounts, including setting up new accounts, handling password resets, and managing permissions.\n
Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues.\n
Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference.\n
Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions.\n
Collaborate with other IT team members and escalate complex issues to senior engineers as needed.\n
Support IT projects such as system upgrades, software deployments, and network expansions.\n
Ensure security measures are followed to protect the integrity of data and systems.\n
Maintain compliance with all company policies and procedures.\n
Answer phone calls and triage issues.\n
Other duties as assigned.

Key Qualifications:

+2 years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology, network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation.
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.\n
Excellent computer proficiency (MS Office - Word Excel and Outlook).\n
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.\n
Ability to work independently and to carry out assignment to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
High School diploma or GED required.\n
Associate degree preferred.

Preferred Experience:

Experience with ConnectWise.\n
Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA), MS-900.\n
Experience with cloud platforms like AWS, Azure, or Google Workspace.\n
Knowledge of ITIL practices and IT service management.

Why you'll love working here At , we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together. Benefit Highlights

Competitive benefits package, including medical, dental, vision, and life insurance
401k match
Unlimited vacation time
Paid sick time\n
10 Holidays including your Birthday and a Floating Holiday!
Healthy Lifestyle reimbursement\n
Amazon Prime reimbursement
40 Hours for Volunteer Time
Paid parental leave
Reimbursement for ongoing education and certifications\n
Learning and development programs
Unlimited vacation time after completing one full year of employment.

For the first year of employment, full-time team members are provided 10 vacation days. is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. 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