Systems Administrator

We are seeking a skilled and motivated Tech Support Tier 2 Analyst to join our technical operations team. This role is ideal for someone with strong hands-on experience across server administration, cloud migrations, Microsoft technologies, and networking. You will serve as a key escalation point for complex issues, provide advanced troubleshooting, support critical infrastructure, and assist with lift‑and‑shift migrations from on‑premises environments to the cloud.

Key ResponsibilitiesTechnical Support & TroubleshootingProvide Tier 2 support for escalated technical incidents and service requests.

Diagnose and resolve issues related to Windows Server, O365, networking, and general system performance.

Support end users and internal teams with advanced problem-solving and root-cause analysis.

Server & Infrastructure WorkInstall, configure, maintain, and troubleshoot Windows Server environments.

Perform patching, permissions management, role configuration, and server hardening.

Assist in server upgrades, migrations, and new deployments.

Cloud & Migration ProjectsParticipate in lift-and-shift migrations from on-premises systems to cloud environments.

Support migration planning, execution, validation, and documentation.

Assist with identity management, Azure AD integration, and cloud resource configuration.

Microsoft Back-End SupportProvide back-end support for Microsoft technologies including:

Office 365 administrationExchange OnlineSharePoint OnlineAzure ADManage licensing, user provisioning, policy enforcement, and security configurations.

Networking SupportTroubleshoot LAN/WAN connectivity issues.

Perform basic to intermediate network configuration and diagnostics.

Support network changes, documentation, and performance monitoring.

Unify (Ubiquiti) Systems - Major PlusExperience with Unify/Ubiquiti hardware is a significant advantage, including:

MVR systemsNAS devicesGatewaysAccess PointsController configuration, firmware updates, and network optimization