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Kelly Services

IT Helpdesk/Systems Support

Career Insights for Network / Systems Support Specialist

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Based on Alabama data

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What they do

A Network or Systems Support Specialist evaluates, troubleshoots, and maintains computer and network systems at a business or organization. May work as part of an information technology department.

$57,844 / year median in Alabama

-7% projected decline

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Job Description

$21 - $25 Enjoy onsite work with a team, have scripting experience and live in the Birmingham area? We have an IT System Support Analyst opening that might be a fit. In this role you will work the ticket cue, help with end of lease and answer incoming calls.
T Contract Duration:
6 months •Required Skills & Experience•+ High School diploma or equivalent, college degree preferred. + 2-4 years' experience installing, configuring and resolving complex PC support issues + Should possess strong customer service skills and good verbal communications skills. + Should possess strong working knowledge of Microsoft Office applications, Windows, O365 and Active Directory. + Should possess good analytical/trouble shooting skills. + Previous ticketing system experience is nice to have. + Should have A+ certification and possess good written skills. + Scripting or automation of processes/ideally PowerShell •What You Will Be Doing•Daily Responsibilities + Provide first-level support and problem resolution for internal and external customers; point of contact for system related problems; setup and configure branch and desktop printers; monitor the wide area network. + Provide excellent customer service. + Must complete time critical assignments on time to meet company goals and customer deadlines. + Understands potential to be required to be on-call on nights or weekends or work weekend and night shifts + Must enter all work into ticketing system + Must comply with all policy and procedures of the company + Complete assigned tasks as assigned by the System Support Manager + Install and configure replacement PCs and peripherals. + Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware) + Provide support for PCs, printers, scanners, aircards and PDA devices. + Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information. + Perform on-sight technical PC support for corporate personnel. + Ensures compliance with company's Performance Standards, with proper recognition of investment for long-term growth. + Recommend products as required and in accordance with polices.

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.