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HCLTech
Track Lead - Hardware Asset Management
Career Insights for Network / Systems Support Specialist
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Based on California data
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What they do
A Network or Systems Support Specialist evaluates, troubleshoots, and maintains computer and network systems at a business or organization. May work as part of an information technology department.
$68,788 / year median in California
-7% projected decline
Job Description
Santa Clara, California Job Summary Perform onsite installation, deployment, and replacement of desktops, laptops, workstations, printers, scanners, and peripheral devices. Install, configure, and troubleshoot Windows operating systems and standard business applications. Conduct hardware diagnostics and resolve issues related to desktops, laptops, printers, monitors, docking stations, and network connectivity. Support IMACD activities (Install, Move, Add, Change, and Dispose). Perform hardware upgrades, component replacements, and warranty-related break-fix activities. Coordinate with OEM vendors for hardware repairs and part replacements. Configure and test network-connected devices, including printers and basic LAN connectivity. Maintain inventory records of hardware assets, spare parts, and consumables. Update incident, service request, and asset details in the ITSM tool (ServiceNow or equivalent). Ensure compliance with customer security policies and IT standards. Provide end-user support and communicate issue status effectively. Meet SLA targets for incident resolution and service requests. Travel to customer sites as required to provide field support services. Required Skills Strong knowledge of desktop, laptop, printer, and peripheral hardware. Experience with Windows 10/11 installation and troubleshooting. Understanding of hardware diagnostics and break-fix procedures. Basic networking knowledge (TCP/IP, LAN connectivity, DHCP, DNS). Experience with IT asset management processes. Familiarity with ServiceNow or other ITSM tools. Ability to work independently in a field support environment. Good customer handling and communication skills. Preferred Qualifications Diploma/Bachelor\'s Degree in Computer Science, Information Technology, or related field. Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent are preferred. Experience in enterprise field support or managed services environments. Key Performance Indicators (KPIs) SLA Compliance First-Time Fix Rate Customer Satisfaction (CSAT) Incident Resolution Time Asset Management Accuracy Field Service Productivity Working Conditions Frequent travel to customer locations. Ability to lift and transport IT equipment when required. Flexible working hours based on customer and project requirements. Provide your feedback on BizChatAdd preferred certificationsInclude physical requirementsAdd soft skills neededFilesFiles Key Responsibilities Perform onsite installation, deployment, and replacement of desktops, laptops, workstations, printers, scanners, and peripheral devices. Install, configure, and troubleshoot Windows operating systems and standard business applications. Conduct hardware diagnostics and resolve issues related to desktops, laptops, printers, monitors, docking stations, and network connectivity. Support IMACD activities (Install, Move, Add, Change, and Dispose). Perform hardware upgrades, component replacements, and warranty-related break-fix activities. Coordinate with OEM vendors for hardware repairs and part replacements. Configure and test network-connected devices, including printers and basic LAN connectivity. Maintain inventory records of hardware assets, spare parts, and consumables. Update incident, service request, and asset details in the ITSM tool (ServiceNow or equivalent). Ensure compliance with customer security policies and IT standards. Provide end-user support and communicate issue status effectively. Meet SLA targets for incident resolution and service requests. Travel to customer sites as required to provide field support services. Required Skills Strong knowledge of desktop, laptop, printer, and peripheral hardware. Experience with Windows 10/11 installation and troubleshooting. Understanding of hardware diagnostics and break-fix procedures. Basic networking knowledge (TCP/IP, LAN connectivity, DHCP, DNS). Experience with IT asset management processes. Familiarity with ServiceNow or other ITSM tools. Ability to work independently in a field support environment. Good customer handling and communication skills. Preferred Qualifications Diploma/Bachelor\'s Degree in Computer Science, Information Technology, or related field. Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent are preferred. Experience in enterprise field support or managed services environments. Key Performance Indicators (KPIs) SLA Compliance First-Time Fix Rate Customer Satisfaction (CSAT) Incident Resolution Time Asset Management Accuracy Field Service Productivity Working Conditions Frequent travel to customer locations. Ability to lift and transport IT equipment when required. Flexible working hours based on customer and project requirements. Provide your feedback on BizChatAdd preferred certificationsInclude physical requirementsAdd soft skills neededFilesFiles Skill Requirements Perform onsite installation, deployment, and replacement of desktops, laptops, workstations, printers, scanners, and peripheral devices. Install, configure, and troubleshoot Windows operating systems and standard business applications. Conduct hardware diagnostics and resolve issues related to desktops, laptops, printers, monitors, docking stations, and network connectivity. Support IMACD activities (Install, Move, Add, Change, and Dispose). Perform hardware upgrades, component replacements, and warranty-related break-fix activities. Coordinate with OEM vendors for hardware repairs and part replacements. Configure and test network-connected devices, including printers and basic LAN connectivity. Maintain inventory records of hardware assets, spare parts, and consumables. Update incident, service request, and asset details in the ITSM tool (ServiceNow or equivalent). Ensure compliance with customer security policies and IT standards. Provide end-user support and communicate issue status effectively. Meet SLA targets for incident resolution and service requests. Travel to customer sites as required to provide field support services. Required Skills Strong knowledge of desktop, laptop, printer, and peripheral hardware. Experience with Windows 10/11 installation and troubleshooting. Understanding of hardware diagnostics and break-fix procedures. Basic networking knowledge (TCP/IP, LAN connectivity, DHCP, DNS). Experience with IT asset management processes. Familiarity with ServiceNow or other ITSM tools. Ability to work independently in a field support environment. Good customer handling and communication skills. Preferred Qualifications Diploma/Bachelor\'s Degree in Computer Science, Information Technology, or related field. Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent are preferred. Experience in enterprise field support or managed services environments. Key Performance Indicators (KPIs) SLA Compliance First-Time Fix Rate Customer Satisfaction (CSAT) Incident Resolution Time Asset Management Accuracy Field Service Productivity Working Conditions Frequent travel to customer locations. Ability to lift and transport IT equipment when required. Flexible working hours based on customer and project requirements. Provide your feedback on BizChatAdd preferred certificationsInclude physical requirementsAdd soft skills neededFilesFiles Other Requirements Perform onsite installation, deployment, and replacement of desktops, laptops, workstations, printers, scanners, and peripheral devices. Install, configure, and troubleshoot Windows operating systems and standard business applications. Conduct hardware diagnostics and resolve issues related to desktops, laptops, printers, monitors, docking stations, and network connectivity. Support IMACD activities (Install, Move, Add, Change, and Dispose). Perform hardware upgrades, component replacements, and warranty-related break-fix activities. Coordinate with OEM vendors for hardware repairs and part replacements. Configure and test network-connected devices, including printers and basic LAN connectivity. Maintain inventory records of hardware assets, spare parts, and consumables. Update incident, service request, and asset details in the ITSM tool (ServiceNow or equivalent). Ensure compliance with customer security policies and IT standards. Provide end-user support and communicate issue status effectively. Meet SLA targets for incident resolution and service requests. Travel to customer sites as required to provide field support services. Required Skills Strong knowledge of desktop, laptop, printer, and peripheral hardware. Experience with Windows 10/11 installation and troubleshooting. Understanding of hardware diagnostics and break-fix procedures. Basic networking knowledge (TCP/IP, LAN connectivity, DHCP, DNS). Experience with IT asset management processes. Familiarity with ServiceNow or other ITSM tools. Ability to work independently in a field support environment. Good customer handling and communication skills. Preferred Qualifications Diploma/Bachelor\'s Degree in Computer Science, Information Technology, or related field. Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent are preferred. Experience in enterprise field support or managed services environments. Key Performance Indicators (KPIs) SLA Compliance First-Time Fix Rate Customer Satisfaction (CSAT) Incident Resolution Time Asset Management Accuracy Field Service Productivity Working Conditions Frequent travel to customer locations. Ability to lift and transport IT equipment when required. Flexible working hours based on customer and project requirements. Provide your feedback on BizChatAdd preferred certificationsInclude physical requirementsAdd soft skills neededFilesFiles Maximum Salary (US): 116000 Minimum Salary (US): 65000 #body.unify div.unify-button-container .