Hybrid Scope of Services The contractor shall perform the following duties and responsibilities: 1. Review and validate incoming ServiceNow tickets, obtaining missing or required information as necessary. 2. Assign tickets to appropriate technical staff. 3. Maintain and verify accurate system records. 4. Manage Cisco WebEx configurations via Kurmi, including password resets, voicemail resets, and name changes. 5. Perform onsite telecommunications installations within a 50-mile radius of the client site. 6. Install and configure voice jumpers. 7. Troubleshoot analog line issues and copper cabling infrastructure. 8. Assist technical staff with day-to-day telephony tasks, such as phone relocation and installation. 9. Inventory phones and network switches, documenting details in a spreadsheet for decommissioning or surplus processes. Project LOE & Budget Analysis Implementation of this solution includes service hours related to information gathering, documentation, research, and consultation. Costs are estimated in hours and logged in ServiceHub. Operating and Maintenance (O&M) Support Models The project will follow the Client Support Model as defined below: Model

• Description O&M-S
• Standard support. Client provides both application and infrastructure support. O&M-I
• Infrastructure Only support.

Client provides infrastructure support.

Duties and Responsibilities:

Installing network hardware components and cables. Configuring network software. Identifying and eliminating bottlenecks to ensure long-term network efficiency. Troubleshooting and resolving issues with the network. Ensuring the network operates securely.

QUALIFICATIONS

Degree in computer science, information systems, or related field. Certified network professional accreditation, Strong diagnostic and problem-solving skills. Type

• Category
• Qualification
• Description
• Competency
• Required Skills
• Others
• Hardware installation, maintenance, and repair
• Novice (1-3 Years)
• Yes Skills
• Others
• Inventory and Asset Management
• Novice (1-3 Years)
• Yes Skills
• Others
• Team work
• Novice (1-3 Years)

•

Yes Notes:

Hybrid VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status