Additional responsibilities include:

Assists in imaging process and provisioning of applications
Provides day-to-day support for end users desktop issues (hardware/software)
Effectively manage workload, must be well organized
Provide outstanding customer support in a timely, and efficient manner by analyzing, diagnosing, and resolving problems and requests within service level
Experience using computer hardware and software applications o Making boxes, boxing computers, knowing the correct accessories to include

Compensation:

$22/hr to $24/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review

Insight Global's Workforce Privacy Policy:

https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

1+ years of experience as a tier 2 Desktop Support Technician or equivalent PC/Mac exposure
Experience or knowledge of imaging, upgrading, troubleshooting Windows 10 and Mac
Experience or knowledge of user builds (data backups, imaging, configurations, application deployments, etc.)
Strong technical aptitude and work ethic
5 days a week 8:00am-4:30pm includes 30 min lunch
Strong knowledge of MS Office Product Suite including 2013, and Windows 10 Operating System support and troubleshooting
MAC experience
Shipping and Receiving (hardware) experience (creating labels from ticketing systems)
Experience with ticketing systems (ServiceNow Preferred)
Experience with break fix and troubleshooting for desktops, printers, and VPN/connectivity

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