Location:

Onsite, 4500 San Pablo Rd S, Jacksonville, FL 32224

Job Summary:

Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed. Must have workstation skills & experience. High level of customer service is required.

Job Responsibilities:

Ensure equipment is labeled according to Mayo specifications.
Researches, verifies, and documents device specifications according to purchase order and Mayo standards.
Works in conjunction with service and business units to relocate equipment as requested by departments.
Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests.
Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.

g., Help Desk, Applications, Materials Management, etc.) Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base.

Maintain inventory of supplies and equipment necessary to complete installations or repair requests.
Collaborate with other IT Infrastructure areas to manage parts inventory.
Evaluates and processes equipment according to IT Security policy and guidelines.
May require overtime and on-call participation.

Required Skills & Experience:

Two (2) years of customer service experience.
Possess strong organizational skills and written and oral communication skills.
Maintains strict confidentiality of information and exhibits good customer service skills, including the ability to work as a collaborative team member.
Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of operations.
Possess flexibility with workloads to accommodate special projects or requests and high priority orders.
Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software).
Must be able to tolerate bending, stooping, kneeling, squatting, and working with his or her arms above shoulder level.
Must be able to lift seventy-five pounds or more.
Must be able to distinguish colors.

Preferred Skills & Experience:

Two (2) years customer service experience supporting computers. OR -Associates degree. OR -Two (2) years Technical School training in Computers, Technology, Electronics or a related field. Skills Communication Top Skills Details Communication Experience Level Entry Level Job Type & Location This is a Contract position based out of Jacksonville, FL. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Jacksonville,FL.

Application Deadline This position is anticipated to close on Jul 10, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. 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