Tech, Engineer Support- 2nd Shift Medley, FL $29.20 plus $1.50 Shift Diff

The Information Technology Technician is responsible for the technical support of end users. First line of troubleshooting issues and handling user requests. Develops and follows standard work documents for repeatable issues. Strong customer service skills are essential.

ESSENTIAL RESPONSIBILITIES & DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Percentages represent guidelines only; May vary by position and fluctuate due to changing business needs. 90 % Day to day support of existing environment

• Tier 1 and 2 support (monitoring alerts, responding to service tickets, preventative maintenance) Tier 3 support will be handed off to other teams. 10 % Personal Development
• Development and coordination of small project tasks or assist other team members in developing project plans for larger projects. Responsibilities outside of normal business hours
• Rotating support for some weekend work, off hours on call support and backup for 2 nd and 3 rd shift coverage.

Performs other duties, tasks, and projects as assigned

QUALIFICATIONS

Apply technical / functional expertise Self-starter with a self-motivating attitude Strong interpersonal skills. Good communication skills Strong problem-solving skills Ability to work with a diverse group of individuals Extensive knowledge of computers systems and software Ability to work independently or in a team within an open office environment Strong research and analytical skills Networking Scanning technology PC Fundamentals Basic programming