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IG
Insight Global
COPY - Overnight Shift T1 NOC Help Desk - Tampa
Career Insights for Network / Systems Support Specialist
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Scorecard
Based on Florida data
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What they do
A Network or Systems Support Specialist evaluates, troubleshoots, and maintains computer and network systems at a business or organization. May work as part of an information technology department.
$61,717 / year median in Florida
-7% projected decline
Job Description
Job Description An employer is looking for a NOC Help Desk candidate in the Tampa, FL, area. The candidate will be working in a NOC that doubles as a call/support center for their customer. This position focuses on tier 2 network troubleshooting support. The candidate will be responsible for working on any escalated tickets as well as network monitoring. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.
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Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements- 2+ years of experience within a helpdesk environment
- Good understanding of network troubleshooting to include connectivity and latency
- Understanding of ports, protocols, IP addresses
- Basic Windows and Linux commands
- Excellent communication and customer service skills 1st Half of the Week
- 2nd Shift
Sunday:
7:00 PM- 7:00 AM
Monday:
1:00 PM- 11:00 PM
Tuesday:
1:00 PM- 11:00 PM
Wednesday:
1:00 PM- 11:00 PM Weekend 2nd Shift
Friday:
1:00 PM- 9:30 PM
Saturday:
7:00 AM- 7:30 PM
Sunday:
7:00 AM- 7:30 PM
Monday:
1:00 PM- 11:30 PM Training Schedule
- Monday through Friday
- 3:00 PM
- 11:00 PM
- Typically three weeks in duration
- Physical security experience (access controls, CCTV, cameras, etc)
- Data center experience
- IT certifications (A+, Network+, Security+)
Benefits
- Dental Insurance