A Network or Systems Support Specialist evaluates, troubleshoots, and maintains computer and network systems at a business or organization. May work as part of an information technology department.
Field IT Technician - Taco Bell (JEM Restaurant Group)
Location:
Tampa Bay, FL (Tampa, Clearwater, St. Petersburg, Sarasota & surrounding areas)
Job Type:
Full-Time | Field-Based About JEM Restaurant Group JEM Restaurant Group is a growing, multi-state restaurant operator headquartered in Charleston, SC. We proudly own and operate 100+ Taco Bell and Pizza Hut locations across Florida, Georgia, South Carolina, and Alabama . At JEM, our mission is simple: run great restaurants by treating our team members and customers like family . We're committed to strong operations, community impact, and building a culture where people thrive. About the Role We are seeking a hands-on Field IT Technician to support our Taco Bell locations throughout the Tampa Bay market . This role is critical to keeping restaurant technology running smoothly across multiple high-volume locations. You'll serve as the frontline IT expert , ensuring systems are operational, issues are resolved quickly, and restaurants stay focused on delivering great customer experiences. Key Responsibilities Provide onsite IT support across Taco Bell locations in the Tampa Bay region Install, configure, and maintain: POS (Point-of-Sale) systems Network infrastructure (routers, switches, firewalls, Wi-Fi) Kitchen display systems (KDS) and digital menu boards Back-office computers and peripherals Camera and intrusion alarm systems Troubleshoot hardware, software, and connectivity issues in real time Perform preventative maintenance and system upgrades Support new store openings, remodels, and technology rollouts Coordinate with JEM corporate IT and third-party vendors for escalations Maintain accurate service records, documentation, and ticket updates Ensure all systems meet company IT standards and security protocols Qualifications 2+ years of experience in field IT support or similar role Strong understanding of: Networking fundamentals (TCP/IP, DHCP, Wi-Fi) Windows operating systems POS or retail/restaurant technology systems Proven ability to diagnose and resolve technical issues independently Strong communication and customer-service skills Valid driver's license and ability to travel daily within the Tampa Bay area Ability to lift and install equipment (up to 50 lbs) Preferred Experience Experience supporting QSR (Quick Service Restaurant) environments Familiarity with Taco Bell or franchise restaurant operations Work Environment Field-based role supporting multiple restaurant locations daily Travel throughout Tampa, Clearwater, St. Pete, and nearby markets Occasional early morning, late night, or weekend work for urgent support or rollouts Fast-paced, hands-on environment supporting live restaurant operations Compensation & Benefits Competitive salary based on experience Company vehicle Health, dental, and vision insurance Paid time off + holidays Career growth opportunities within a multi-state restaurant organization Why Join JEM Restaurant Group? Be part of a fast-growing Taco Bell franchise organization Work directly with operations to impact restaurant performance Join a team that values culture, teamwork, and development Opportunities to grow within IT or broader operations roles
Pay:
$25.00 - $30.00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
