Position Summary:

NC2 Technician is an Entry-Level Network Operations support position. They must be able to work in a very strong team environment, have excellent documentation skills, able to work on multiple shifts, and have a strong desire to learn.

Growth Path:

This position transitions well into a position with NC2 Tier 2, Sr. Technician, and NetWolves System Engineering associate. The skills developed in this role also translate well into project management, cooperate IT, sales engineering, analytics, and management opportunities. Keys to

Success:

Ability to utilize the different NOC resources (Solarwinds, SRM2, Portals, and various Networking Tools) and networking concepts to assist in analyzing, documenting, and delivering appropriate action based on operating procedures.

Requirements:

Basic understanding of network technology concepts is required. A+, Net+ level skills preferred. Candidates will receive on the job training for most of the position requirements.

Understanding of the OSI Model layers 1-4.
Basic understanding of routing and switching.
Basic understanding of IP addressing (version 4 & 6).
Previous experience using monitoring applications is a plus.

Responsibilities:

Technicians are responsible for the creation and tracking of all network trouble tickets and change requests received by NetWolves Customers and Vendors. Technicians will be required to clearly document data received from various systems and personnel into the NetWolves Trouble Ticket System. Technicians will need to be able to follow document procedures for using this information to perform troubleshooting steps with various other personnel and companies. Must be willing and able to represent themselves and NetWolves professionally to customers and vendors alike through both verbal and written communications. Must be able to follow detailed instructions and procedures. Must possess a logical troubleshooting ability to interpret alerts and alarms to assess root cause. Basic computer and Internet skills are required, including typing. Any backgrounds in troubleshooting Broadband Cable, DSL, or traditional telecommunications experience is a plus, but not required. Any enterprise network configuration or support experience is also a plus but is not required. Military experience is a plus. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. No relocation No recruiters

Job Type:

Full-time Pay:

$18.00 per hour

Benefits:

401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance Application Question(s): Do you have experience working in a NOC or for an ISP/telecom/managed services provider? Yes or No? This role focuses on remote network monitoring and circuit troubleshooting, not desktop support or field installation. Do you understand and wish to proceed? Yes or No?

License/Certification:

CompTIA Network+ (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Ability to

Commute:

Tampa, FL 33634 (Required)

Work Location:

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