We're a seasoned managed IT shop in the heart of the Chicago Loop, with an HQ in Michigan. Our clients are real businesses, law firms, financial companies, manufacturers, and when something breaks, we're who they call. We are currently looking to fill a key position, Level 2 technician. This is not a call-center help desk, and it's not a seat on a big team. You'll be the senior technical presence onsite, working primarily on your own, meaning you own the problem, you make the call, you talk to the client. If you want your work hidden behind three layers of escalation, this isn't it. If you want real responsibility, it is. What you'll actually do:

• Escalated support: workstation, network, server, and cloud issues across our client base
• Microsoft 365 and

Exchange:

tenant administration, migrations (we're mid-migration on a 5,000+ mailbox environment), Exchange hybrid/SE management

• Backups and recovery: Acronis management, restore testing, closing coverage gaps before they become incidents

• Security:

  remediating findings from third-party security scans, hardening client environments
• Client-facing work: onsite visits, project work, and being the person clients trust when it matters What you need:
• 2-4 years in IT support, MSP experience preferred
• Solid M365/Exchange admin, we're not talking password resets
• Working knowledge of Windows Server, Active Directory, networking fundamentals

• Self-directed:

  you'll often be the only tech in the room, and the call is yours
• You can talk to a managing partner and a front desk in the same hour
• Driver's license and reliable car (client sites across the suburbs)

• Bonus:

  Acronis or other backup platforms, security tooling, PowerShell, Ubiquiti, Meraki What you get:
• $60,000
• $80,000 depending on experience
• 401(k), health insurance, PTO, and the rest of the standard package
• Tight team, no ticket-quota meat grinder, no getting lost in a NOC of 200 people
• Real scope: Sizable environments, national presence, with a variety of SMBs
• Direct line to the owner. Decisions happen in hours, not quarters
• Encouraged to grow into Level 3 To apply: send your resume and two sentences on the hardest ticket you've closed to jobs@technoirsolutions.com. If you've done MSP work, say so in the subject line
• those go to the top of the pile.

Pay:

$60,006.10

• $72,265.

41 per year

Benefits:

401(k)

Work Location:

In person