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Tier 1 Support Technician
Career Insights for Network / Systems Support Specialist
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What they do
A Network or Systems Support Specialist evaluates, troubleshoots, and maintains computer and network systems at a business or organization. May work as part of an information technology department.
$59,791 / year median in the U.S.
-9% projected decline
Job Description
Duration 1 Month Positions Available 5 Job Description About the Role We're looking for a team of Tier 1 Support Technicians to support a high-volume endpoint rollout tied to a company acquisition with approximately 2,500 devices in total. You'll work remotely alongside a coordinated deployment team, handling imaging, configuration, and quality checks through our MDM tools, and keeping things moving at pace without sacrificing accuracy. This is a good fit for someone who's comfortable in a fast-paced, production-style IT environment and takes pride in consistent, quality work. What You'll Be Doing Remotely image and configure devices using SCCM, Intune, Autopilot, or similar MDM platforms Track and log completed units, flagging exceptions or failures to the lead technician Support end users or on-site logistics staff remotely during enrollment and troubleshooting Maintain accurate records and stay on pace with daily throughput targets Communicate clearly with team leads on status, blockers, and progress Job Requirements What We're Looking For 1+ year of hands-on IT support or endpoint deployment experience Familiarity with Windows OS imaging and remote endpoint configuration Experience with SCCM, Intune, Autopilot, or similar deployment tools Ability to work methodically and stay accurate across high device volumes Comfortable following documented runbooks and knowing when to escalate Strong attention to detail Reliable home setup and strong remote communication skills Already have an account? Log in here