Computer Support Associate II

• Infrastructure#26-22938 Olathe, KS Onsite Job Description

Major Purpose:

Provides day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), in order to contribute to the smooth running of that environment. Procedures are generally well-established. Support activities generally require a good, basic technical background while also being fairly administrative in nature. Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options.

TYPICAL EXAMPLES

• -monitoring mainframe job network and restarting/making decisions from pre-defined choices to resolve problems Is limited in breadth, depth, and/or frequency of interaction with external contacts.

Major Duties:

? Documents recording and/or distributing information. Has limited breadth, depth and/or frequency of interaction with external contacts. Typical examples include logging statistics on process completion, reporting problems, updating data, maintaining documentation or procedures, distributing reports. ? Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers. ? Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options.

TYPICAL EXAMPLES

• -monitoring mainframe job network and restarting/making decisions from pre-defined choices to resolve problems ?

Responsible for effective e-mail communications and ability to create and maintain basic documents/records/files:

TYPICAL EXAMPLES

• -contact lists
• -process logs
• -problem incidence reports
• customer information updates
• -purchase orders
• -inventory, maintenance or other service records
• configuration and utility files ? Responsible for recognizing problems with the processes/operations he/she supports. Is responsible for resolving those problems with pre
• established and documented solutions.

Those solutions may be multipathed, requiring assessment of each problem situation. Is responsible for reporting to others those problems that fall outside their scope to resolve. ? Applies basic technical knowledge in the support of processes or operations.

TYPICAL EXAMPLES

• -assist in installing software upgrades
• -perform routine hardware maintenance
• -troubleshoot and resolve user problems based on scripts or procedures provided

Skills, Abilities, Knowledge:

? Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions. ? Knowledge of computer security policies and a general overall knowledge of computer security concepts. ? Knowledge of computing and networking concepts and fundamentals.

Education:

? Degree in an Information Technology discipline or equivalent experience.

• High School or secondary diploma or equivalent

Work Experience:

? Information technology experience and/or business experience. (Less than 1 year)

Position Title:

Infrastructure Engineer Specific Position Requirements:

• Max bill rate is
• /hour

Additional Information:

• This is for one, 1st shift position (7 am to 3:30 pm)
• will work ONSITE
• Some travel between other facilities in the area using personal vehicle is possible
• Visa sponsorship is not available, now or in the near future, for this position

Job Description:

• Provide onsite deskside support to the Olathe, KS location through performing the following duties

Job Duties:

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.

TYPICAL EXAMPLES

imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.

• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic documents/records:

TYPICAL EXAMPLES

• -contact lists
• -process logs
• -problem incidence reports
• -customer information updates
• exterior ship orders
• -inventory, maintenance or other service records
• handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre
• established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations

TYPICAL EXAMPLES

• -understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
• Assist with implementing new AV devices (Neat)

Job Requirements:

• Knowledge of computing and networking concepts and fundamentals
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered
• Prefer someone with experience working on AV equipment

Education Requirements:

• Degree in an Information Technology discipline or equivalent experience.
• High School or secondary diploma or equivalent Business casual dress code.

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of

• Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

"