Managed IT Technician Digital Office Systems Wichita, KS Job Details Full-time From $50,000 a year 18 hours ago Qualifications Jira Desktop computer repair IT user and group management GPO Laptop (troubleshooting support) Windows Desktop (troubleshooting support) Customer support ticket management Networking equipment (troubleshooting support) macOS Access control management Network infrastructure management Desktop administration Hardware diagnostics Technical Proficiency Ticketing system technical support Mobile devices Full Job Description Overview Join our dynamic IT support team as a Managed IT Technician, where your expertise will drive seamless technology operations across our organization. In this vital role, you will deliver proactive technical support, troubleshoot complex hardware and software issues, and ensure the stability of our IT infrastructure. Your energetic approach and problem-solving skills will empower users to work efficiently and securely in a fast-paced environment. This paid position offers an exciting opportunity to develop your skills while making a tangible impact on daily business operations. Responsibilities Provide comprehensive technical support to end-users across desktops, laptops, mobile devices, and peripherals, ensuring swift resolution of hardware and software issues. Manage help desk systems and customer support tickets efficiently, prioritizing urgent requests and maintaining clear communication with users throughout the troubleshooting process. Support and maintain computer networking infrastructure, including LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and switches to ensure reliable connectivity. Assist with Active Directory management tasks such as user account creation, permissions management, and group policy implementation to uphold security standards. Troubleshoot and resolve issues related to operating systems like Windows (including Windows Server), macOS, and Linux environments. Support hardware maintenance activities including equipment troubleshooting, computer hardware repairs, and component replacements. Collaborate with team members on IT infrastructure projects using tools like SCCM (System Center Configuration Manager) and Jira for task tracking and project management. Requirements Proven experience in IT support roles with a focus on desktop support, hardware troubleshooting, and network troubleshooting. Strong knowledge of operating systems including Windows (client and server editions), macOS, and Linux distributions. Familiarity with computer networking concepts such as

TCP/IP, DNS, LAN/WAN

configurations, VPNs, firewalls, and TCP protocols. Experience managing help desk systems like BMC Remedy or similar ticketing tools; excellent customer service skills are essential. Ability to perform equipment troubleshooting effectively across various hardware components including motherboards, hard drives, memory modules, and peripherals. Proficiency in Active Directory management for user account administration and security policy enforcement. Strong analysis skills to diagnose technical issues quickly and accurately while communicating solutions clearly to users. Excellent communication skills with the ability to explain technical concepts to non-technical staff confidently. Join us as a Managed IT Technician if you're passionate about delivering energetic support that keeps our technology running smoothly! Bring your technical expertise, enthusiasm for problem-solving, and dedication to customer service — together we'll create an innovative environment where technology empowers success at every level.

Pay:

From $50,000.00 per year

Work Location:

In person