Systems Technician Duplicator Sales & Service, Inc. Louisville, KY Job Details Full-time $18.50 - $21.00 an hour 21 hours ago Benefits Paid training Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off On-the-job training Employee assistance program Vision insurance 401(k) matching Life insurance Tools provided Qualifications Computer operation Teamwork Interpersonal skills Phone communication Computer hardware Desktop applications Productivity software Desktop administration Associate's degree Hand tools Full Job Description

SUMMARY OF RESPONSIBILITIES

Reports to the Information Technology Director. Handles issues received from internal and external customers both remotely and onsite. Installs, troubleshoots and supports customers' server and/or PC hardware and software.

ESSENTIAL FUNCTIONS

1. Responds promptly to internal and external user problems and keeps user up-to-date on the status of the situation. 2. Remediates tickets from Autotask queue based on severity and priority. Documents and updates all software licensing, credentials, configurations, procedures, disaster recovery programs, etc. in regards to any work performed. This will ensure the quality and speed of service delivery to the customer. 3. Responsible for maintaining PC replacement schedule to include researching and recommending products for approval and purchasing PCs. 4. Installs, trouble-shoots, and supports customers' server and/or PC hardware and software. 5. Serves as backup in maintaining Eautomate servers to include loading new releases when required and ensuring reliable backup for these servers. Assists in maintaining the security of all servers. 6. Serves as backup in maintaining the internal network systems including, but not limited to: Servers Derby City Macs, Pace Support Web and FTP Servers Internal Digital connected products Firewall and Switches Internal

ERP LAN/WAN

Connectivity Backups Phone Systems 7. Monitors for the success of customer facing backup and disaster recovery operations. Attempts to remediates issues when occurring. 8. Assists in overseeing the security, antivirus and patch management of all systems through Kaseya management software. 9. Assists in resolving all issues pertaining to the networks of branch offices as requested by the Network Administrator. 10. Provides in-house instruction to users on computer equipment and software. 11. Installs and moves network and telephone cable connections and drops. 12. Learns the company's current telecommunication provider and builds good rapport with their staff, in order to assist with the overall system support. 13. Remains current on state-of-the-art technologies to guide company buying decisions related to computer hardware, software, training, internet connectivity, etc.

PHYSICAL REQUIREMENTS

Ability to communicate effectively via telephone, computer email , and in person. Ability to bend, stoop, push and pull in order to install computer equipment. Ability to lift a minimum of 50 pounds Ability to use hand tools in order to install computer equipment Ability to use a company provided desktop or laptop computer. Ability to access equipment via ladder.

MINIMUM REQUIREMENTS

(Skills, Knowledge/Education, Experience, Competencies): Associates Degree in Information Systems or equivalent course of study or major. Working knowledge of Microsoft Network. Microsoft Office and Workstation Operating Systems. Technical Certifications are preferred in programs such as A+, MCSE, MCP, Cisco. Excellent verbal and written communication skills. Team-oriented and highly developed interpersonal skills with an entrepreneurial approach. Self-Starter works well with minimal supervision and under pressure. Demonstrates ingenuity and resourcefulness in all job tasks. This job description is not all inclusive. Other duties and responsibilities may be added as necessary by the Information Systems Director.

Job Type:

Full-time Pay:

$18.50 - $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance On-the-job training Paid time off Tools provided Vision insurance Application Question(s): Are you willing to submit to a pre-employment drug screen? Are you willing to submit to a background check? Ability to

Commute:

Louisville, KY 40204 (Preferred)

Work Location:

In person