Full Job Description Job Summary:

The Technology/Digital Learning team manages the network and computers/peripherals within the Medford Public Schools. Working with the Director of Technology and the Network Administrator, the Technology Support Specialist supports academic and administrative technology. The technician provides computer support and customer service to teaching and administrative staff, and students. The MPS Technology Support Specialist provides support for hardware and software in wired and wireless environments.

Job Responsibilities:

Support technology use in an educational setting. Prioritize and respond to help desk requests and ongoing projects as coordinated with the Technology Department, as well as conducting maintenance and inventory records.

Assist school staff with technical support of desktop and laptop computers, chromebooks, applications and related technology.

Support includes:

Install, upgrade, support and troubleshoot Windows OS, MAC OS, Microsoft Office and any other authorized desktop applicationsInstall, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipmentPerform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipmentPerform repairs on computers, laptops, printers and any other authorized peripheral equipmentCustomize hardware to meet user specifications and site standardsPerform hardware and software upgrades as necessaryImage hard drives for rapid deployment locally and/or over the networkAnalyze, troubleshoot and resolve software and hardware issuesCommunicate with end users about progress of repairsSupport Windows and Mac OS managementPerform work in compliance within specified warranty requirementsUse diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software, and user errorUse tools and methodologies to load, copy and customize operating system configurations for deploymentWork with Network Administrator regarding new builds and upgradesResponsible for monitoring, operating, managing, troubleshooting and restoring to service, computers (Windows, Macs, Chromebooks) that have authorized access to the network Help DeskResponsibility for queries, issues and problems assignedMaintain Helpdesk records and tracking for area of responsibilityWork with vendor support contacts to resolve technical issuesOperate within, enforce, and suggest modifications and additions to computer standards and guidelinesReturn defective equipment/parts to maintenance inventory, document customer repairs, maintain and restock assigned parts inventory to insure proper spare parts levelsDevelop trends by monitoring and analyzing incoming calls, problems and support requests Hardware Purchasing and RecommendationsProvide hardware specifications and recommendations RequirementsExperience with desktop repairExperience with mobile devices- laptops, MacBooks, ChromebooksExtensive knowledge of hardware and software installation and configurationWindows OS; Chrome OS, Mac OSFunctional understanding of networkingExperience working in and around K-12 school environments strongly preferred

Work Year and Hours:

Competitive salary commensurate with experience, salary range $60,000-$70,000Full benefits package provided per district policy260 days per year, full time

FLSA Status:

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