Operations Technician 2 Csquare - 3.0 Waltham, MA Job Details $85,000 - $96,500 a year 6 hours ago Benefits Dental insurance 401(k) Qualifications Telecommunications network troubleshooting Data center services Data Center Operations Physical security Computer operation Customer communication On-site technical support Coaxial cable installation Cable testers Technical documentation Labeling IT system monitoring UNIX Equipment troubleshooting Mid-level Windows Incident Escalation Ladder use Shipping & receiving Stacking Fiber optic systems installation Customer support ticket management Resolving technical support tickets Networking equipment (troubleshooting support) Organizational skills Data backup Cleaning BICSI Certification Twisted pair cables handling IP networking Full Job Description Onsite in Waltham, MA

SHIFT 6 AM

to 4 PM Wednesday through Saturday The Operations Technician 2 (O) is responsible for providing exceptional 24x7 data center support for internal and external customers. Primary responsibilities include installations, troubleshooting, monitoring, and documentation. Primary Responsibilities Work directly with colocation customers to isolate and troubleshoot issues as necessary. Responsible for the installation and troubleshooting of all copper and fiber cross connects and run bundles of cables throughout a data center. Layer 1 cable testing, including light testing, continuity - Transmit/Receive, DB Loss Level, head-to-head testing. Terminate and test cabling using various connectors (LC/SC, RJ45). Thoroughly document all work within a ticket system in support of customer requests and execution of installation tasks. Manage and prepare incoming and outgoing customer tape backups/rotations and offsite transfers. Assume monitoring role for all critical systems utilizing Building Monitoring System. Provide visibility and support to the Facilities Team. Follow all global policies and procedures. Effectively escalate events in a timely manner to the appropriate team. Perform and execute installation/de-installation projects that would include the racking and stacking, dressing cabling and labeling. Work efforts which requires work with ladders and various hand tools. Employee's assigned work shift can vary based on site coverage requirements. Shifts include nights, weekends, and holidays. On-call and overtime will be necessary depending on workload requirements. Lifting of hardware equipment required up to and in excess of 50 pounds. Standing, bending and kneeling as needed to perform this task. Server lifts can be utilized where applicable. Perform additional/other duties as assigned such as (but not limited to): Physical Security including, monitoring and controlling access to the Data Center, cleanliness and appearance of raised floor (including physical clean-up) and shipping/receiving duties. Experience & Qualifications College degree preferred, not required. 2+ years of operational and technical experience in an IT environment required. IT Certification and/or familiarity with BICSI is desired. 2 to 3 years' experience with the installation, testing and terminating of copper, fiber (multi & single mode) and coaxial cable. Working knowledge of all OSI layers, TCP/IP model and associated protocols such as DNS. Highly effective at troubleshooting Layer 1-3 issues (physical, data link and network layers). Thorough understanding of TIA/EIA-568 and

IEEE 802.3

Ethernet fundamentals. UNIX/Windows operating system navigation, general commands and system programs/processes knowledge and experience. Security clearance via Government or other agency background check may be required for customer support. Excellent communication and organizational skills are required. Strong team player $85,000 - $96,500/yr plus bonus 401k, Medical, Dental, Etc This employer will not sponsor visas for this role. Csquare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Experience Required 2 year(s): operational and technical experience in an IT environment required. Preferred Highly effective at troubleshooting Layer 1-3 issues (physical, data link and network layers) Working knowledge of all OSI layers, TCP/IP model and associated protocols such as DN experience with the installation, testing and terminating of copper, fiber (multi & single mode) and coaxial cable.

Skills Preferred Data Center Team Player Customer Support Troubleshooting Installation Behaviors Preferred Team Player:

Works well as a member of a group Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.